VP - Sales Operations | Remote

Fusable•Charlotte, NC

1d•Remote

About The Position

The Vice President of Sales Operations is responsible for designing, scaling, and operating a high-performance revenue operations engine that enables predictable growth, improved retention, and disciplined execution across the go-to-market organization. Reporting directly to the CRO, this leader will oversee Sales Operations, Retention Operations, and Sales Enablement, managing a team of approximately 20 professionals. The role is highly analytical and execution-oriented, with a mandate to improve data integrity, reporting accuracy, sales productivity, rep ramp time, and operational automation within Salesforce and the broader revenue tech stack. This position requires a proven operator who has successfully built and run sales operations in a PE-backed, metrics-driven SaaS or DaaS business, and who is comfortable partnering closely with Sales Leadership, Finance, Marketing, Product, and IT.

Requirements

10+ years of progressive experience in Sales Operations / Revenue Operations
Prior experience as a VP or senior leader managing multi-function ops teams
Strong background in SaaS or Data-as-a-Service business models
Demonstrated success in private-equity-backed, metrics-driven environments
Deep expertise with Salesforce (SFDC), including dashboards, reporting, automation, and data architecture
Proven ability to scale operations in support of growth targets and sales team expansion
Highly analytical and data-driven; comfortable operating in ambiguity
Strong executive presence with the ability to influence senior leaders
Process-oriented, but pragmatic—focused on outcomes, not bureaucracy
Comfortable balancing speed, rigor, and scalability
Natural partner to CROs and Sales Leaders; trusted operator, not a gatekeeper
Above all, the individual must be a fast-paced problem solver who is committed to excellence and integrity. Energy and enthusiasm are essential.
Improved forecast accuracy and pipeline visibility
Measurable reduction in rep ramp time
Increased data accuracy and SFDC adoption
Reduced manual effort through automation
Clear, consistent sales and retention reporting used by leadership and the board
High engagement and retention within the Sales Ops organization

Nice To Haves

Experience supporting both new-business and retention motions
Familiarity with common sales methodologies (e.g. MEDDICC, Challenger, SPIN)
Experience working with global or distributed sales teams
Exposure to board-level reporting and investor scrutiny
This position is ideally suited to an individual who enjoys complex problem solving, loves a challenge, and is committed to continuous improvement.

Responsibilities

Revenue & Sales Operations Leadership
Own the end-to-end sales operations function, supporting new-business, expansion, and retention motions
Partner with the CRO to translate revenue strategy into operational plans, targets, and execution frameworks
Establish scalable operating rhythms for pipeline reviews, forecast calls, QBRs, and board-level reporting
Ensure alignment across Sales, Customer Success, Marketing, and Finance on definitions, metrics, and data sources
Salesforce & Revenue Systems Excellence
Own Salesforce (SFDC) as the single source of truth for revenue data
Lead initiatives to: Improve CPQ fidelity across products Improve dashboard quality, usability, and executive visibility Standardize and simplify sales reporting across roles and segments Eliminate duplicate data and redundant objects Increase data accuracy, hygiene, and field compliance Drive system automation to reduce manual rep effort and administrative burden Partner with IT and external vendors on roadmap, integrations, and system enhancements
Sales Metrics, Reporting & Analytics
Define and maintain a clear, consistent sales metrics framework, including: Pipeline coverage and conversion rates Win rates, ASP, sales cycle length Quota attainment and productivity Retention, churn, and expansion metrics
Deliver high-confidence forecasting with clear visibility into risks and gaps
Produce executive-ready reporting for CRO, CEO, and Board of Directors
Continuously improve insight quality to support faster, better decision-making
Sales Enablement & Rep Productivity
Own global sales enablement strategy, with a strong focus on: Reducing time to productivity for new reps Standardizing onboarding, training, and certification programs Ensuring consistent execution of messaging, ICP, and sales methodology
Partner with Sales Leadership to operationalize playbooks, tools, and best practices
Measure enablement effectiveness using performance and ramp metrics
Retention Operations
Lead Retention Operations to support renewal and expansion motions
Implement operational rigor around: Renewal forecasting Contract and pricing workflows Churn and retention analytics
Ensure tight coordination between Sales, Customer Success, and Finance
Team Leadership & Organizational Scale
Lead, develop, and retain a high-performing team of ~20 across: Sales Operations Retention Operations Sales Enablement
Build clear roles, accountability, and career paths
Instill a culture of operational excellence, data discipline, and continuous improvement