VP, Relationship Manager

Customers Bank•Lancaster, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, current or future. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: If you are looking to join an organization that is revolutionizing an industry, and you enjoy being part of a great team that rewards hard work and celebrates new ideas, where you have an opportunity to learn and grow, then look no further. Customers Bank, the fastest growing bank in the U.S., has an immediate opening for a VP, Commercial Relationship Manager located [Work Location]. The VP Commercial Relationship Manager is a revenue-producing member of the Banking Group. He/she is responsible for supporting the daily management of the overall Group's clients and has direct oversight over a portfolio of those clients that he/she has sourced or has been assigned. The VP Commercial Relationship Manager will be responsible for sourcing new clients and cross-selling to the Group's existing ones. Product responsibility will include credit, deposit products, and cash management. The VP Commercial Relationship Manager will provide tactical support to the Banking Group Head in the form of supporting calling efforts, structuring, and closing credit facilities, providing operational support, onboarding new clients, liaising with Credit and Operations, and performing due diligence.

Requirements

5-10 years of relevant banking experience
Cash management and deposit services product knowledge
Proven track record of acquiring clients and deep referral network
Relationship management experience in a commercial, business banking, real estate, or private banking background
Self-starter capable of working under limited direct supervision
Results-driven persona
Excellent communication skills
Strong foundational knowledge of banking and credit products
Team player willing to go to lengths to provide best possible client experience
Direct credit experience/responsibility or formal credit training preferred
MS Office Suite
Salesforce & Adobe knowledge preferred
Technology Skills: Microsoft Office products
Salesforce

Responsibilities

Support overall client relationship management with existing clients on a daily basis
Oversee a portfolio of middle market, real estate, commercial and high net worth clients that he/she has sourced or has been assigned
Provide credit knowledge and support underwriting efforts for existing clients
Source new borrowing and deposit clients and cross-sell to existing ones
Support/lead calling and networking efforts
Provide operational and systems help
Onboard new clients
Liaise with the Credit & Operations teams

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