VP Relationship Management

Fiserv•Omaha, NE

17h•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title VP Relationship Management About your role We are seeking a dynamic and experienced leader to oversee all aspects of service delivery for one of our key clients. This role is responsible for driving strategic alignment, ensuring operational excellence, and serving as the primary point of accountability for client success. The ideal candidate combines strong business acumen with exceptional leadership skills to manage cross-functional teams and deliver measurable results. What you will do: Develop and execute strategies to align client objectives with organizational capabilities as well as oversee day-to-day operations, ensuring efficiency and compliance with contractual obligations. Manage financial performance, including P&L ownership, budgeting, forecasting, and identifying new revenue streams. Negotiate settlements for SLAs and other financial claims – manage the client “bank”, to trade small-medium financial claims of client and Fiserv. Monitor KPIs and implement continuous improvement initiatives to drive operational excellence. Lead customer business reviews and/or creating client operational performance reviews. Ensure the timely and successful delivery of our solutions according to client needs and objectives . Lead and develop a high-performing team, fostering collaboration and accountability, p rovide product and technical support – engaging SME’s as necessary. Act as a trusted advisor, identifying opportunities for growth and innovation. Ensure effective risk management and issue resolution across all operational areas. Ensure Fiserv has accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes.

Requirements

Bachelor's degree
10 years in client leadership, strategic account management, or business oversight roles.
Experience managing revenue portfolios, including budgeting and forecasting.
Demonstrated experience maintaining C-suite relationships and driving client satisfaction scores.
Track record of delivering year-over-year revenue growth and acting as a business owner.
Experience developing and executing multi-year strategic plans for large enterprise clients.
Expertise in setting and achieving KPIs tied to client success and profitability.
Capable of hiring, nurturing and motivating a strategic account team at a high growth company, and successfully improving sourced and influenced revenue and client engagement.
Ability to travel up to 30%.

Nice To Haves

Experience in healthcare/insurance industries, specifically Output Solutions business.
Contract and negotiation experience.

Responsibilities

Develop and execute strategies to align client objectives with organizational capabilities
Oversee day-to-day operations, ensuring efficiency and compliance with contractual obligations.
Manage financial performance, including P&L ownership, budgeting, forecasting, and identifying new revenue streams.
Negotiate settlements for SLAs and other financial claims – manage the client “bank”, to trade small-medium financial claims of client and Fiserv.
Monitor KPIs and implement continuous improvement initiatives to drive operational excellence.
Lead customer business reviews and/or creating client operational performance reviews.
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Lead and develop a high-performing team, fostering collaboration and accountability
Provide product and technical support – engaging SME’s as necessary.
Act as a trusted advisor, identifying opportunities for growth and innovation.
Ensure effective risk management and issue resolution across all operational areas.
Ensure Fiserv has accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.