VP, Provider Enablement

Humana•Tampa, FL

About The Position

Become a part of our caring community and help us put health first The Vice President, Provider Experience is the single‑threaded leader accountable for Humana’s end‑to-end provider experience. This role integrates experience design, product innovation, and engagement channels to create a seamless, value‑adding experience for providers and to build differentiated solutions that attract, retain, and enable high‑performing providers in the Humana network. The VP will be responsible to launch the provider next best action platform. This leader manages the Head of Experience, Head of Product, and Head of Channel, and owns the provider experience portfolio from strategy through execution and measurable impact. Key Responsibilities Experience: End‑to‑End Provider Journey Own and evolve the holistic provider experience across onboarding, daily operations, care delivery, and ongoing partnership. Identify and prioritize provider pain points, friction, and unmet needs. Ensure experiences are intuitive, workflow‑native, and measurably reduce provider effort. Define experience success metrics tied to satisfaction, adoption, and efficiency. Product: Building Provider Value Own the strategy and roadmap for provider‑facing products that strengthen Humana’s network. Lead development of digital solutions spanning administrative, clinical, and performance use cases, including: Agentic care gap and quality support Automated and embedded prior authorization workflows Documentation, risk, and performance enablement tools Ensure products are scalable, reusable capabilities—not one‑off tools. Drive deep integration across EMRs, digital applications, CRMs, and partner platforms. Channel: How Providers Engage Own the provider channel strategy across digital, human, and hybrid touchpoints. Modernize engagement by shifting from fragmented, manual interactions to coordinated, personalized, and automated experiences. Ensure providers engage through the right channel, at the right time, with full context. Optimize channel performance to improve resolution speed, experience quality, and cost‑to‑serve. Leadership & Operating Model Lead and develop senior leaders across Experience, Product, and Channel. Establish a modern product operating model with clear accountability and outcome‑based metrics. Serve as the executive voice of the provider internally, influencing enterprise priorities and decisions. Use your skills to make an impact

Requirements

Bachelor’s degree
10–15 years of experience in healthcare, health technology, or provider‑focused digital platforms.
Deep experience building and scaling provider‑facing digital products across EMRs, apps, and CRM ecosystems.
8 plus years leading complex product portfolios and multidisciplinary teams.
Strong understanding of provider workflows, economics, and regulatory environments.
Experience driving automation, AI‑enabled workflows, and platform‑level solutions.
Executive presence with strong cross‑functional influence.

Responsibilities

Own and evolve the holistic provider experience across onboarding, daily operations, care delivery, and ongoing partnership.
Identify and prioritize provider pain points, friction, and unmet needs.
Ensure experiences are intuitive, workflow‑native, and measurably reduce provider effort.
Define experience success metrics tied to satisfaction, adoption, and efficiency.
Own the strategy and roadmap for provider‑facing products that strengthen Humana’s network.
Lead development of digital solutions spanning administrative, clinical, and performance use cases, including: Agentic care gap and quality support Automated and embedded prior authorization workflows Documentation, risk, and performance enablement tools
Ensure products are scalable, reusable capabilities—not one‑off tools.
Drive deep integration across EMRs, digital applications, CRMs, and partner platforms.
Own the provider channel strategy across digital, human, and hybrid touchpoints.
Modernize engagement by shifting from fragmented, manual interactions to coordinated, personalized, and automated experiences.
Ensure providers engage through the right channel, at the right time, with full context.
Optimize channel performance to improve resolution speed, experience quality, and cost‑to‑serve.
Lead and develop senior leaders across Experience, Product, and Channel.
Establish a modern product operating model with clear accountability and outcome‑based metrics.
Serve as the executive voice of the provider internally, influencing enterprise priorities and decisions.