VP, Property Management (On-Site)

Recruitment Team•New York, NY

2d•Onsite

About The Position

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day-to-day operations of over 23,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties. Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations. Areas of Responsibility and Job Requirements: The Vice President will have oversight of all New York City / New Jersey assets owned and managed by C+C Apartment Management, a portfolio of over 7,500 units and 40 properties. They will aid and provide input on operational procedures and assist implement subject matter expertise streamline the business strategies and initiatives. The VP will work alongside the SVP setting goals, formulating and executing expense management financial profitability initiatives. Reporting to the Senior Vice President of Property Management of C&C Apartment Management LLC. and an integral member of C&C’s executive team, the VP serves as the company’s lead subject matter expert and advisor to ownership, directly overseeing property operations. A successful VP will help lead performance expectations of property management operations and will use goal setting, action plans, and performance monitoring to improve service delivery, and regulatory compliance. The VP will evaluate and improve tools for financial management, work methods, employee engagement and resident engagement. The VP will be an experienced leader in the fields of property management, facilities operations, or related industries. He/she/they, will have demonstrated and extensive team management experience in challenging public and/or private sectors. The VP will be an effective communicator and a results-driven problem solver who leads diverse management and technical teams. The VP of Property Management must also have a strong background in affordable housing, commercial/retail, as well as demonstrated and extensive capital project management experience.

Requirements

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
10+ years of progressive experience across a variety of asset classes in the Property Management industry with at least 5 years serving in various leadership capacities at the site, regional, and director-levels at similar scale/scope properties with a college degree -or- 12+ years of progressive experience in direct RM/VP role at similar scale/scope properties across a variety of asset classes in the Property Management industry with at least 5 years serving in various leadership capacities at the site, regional, and director-levels at similar scale/scope properties without a college degree
Strong computer skills, including MS Office products (Word, Excel, PPT, etc.), as well as familiarity with Yardi Voyager, SiteCompli, AvidXchange, Concur, HappyCo., DealPath, Procore and Property Management or Construction Management portals (preferred)
Strong understanding and experience in affordable housing, including – but not limited to Mitchell-Lama requirements, Public Housing Authority requirements (HPD, HDC, HCR, CGI) and affordable
The VP will set clear and measurable expectations, creating synergies, enhanced efficiencies, and establishment of high-level operational solution.
Proven experience engaging and working with diverse portfolios, such as Low-Income Housing Tax Credits (LIHTC), Project Based Vouchers (PBV) or Enhanced Vouchers (EV)
Demonstrated experience and proven track record in managing large, single & multi-development residential assets (7,500-10,000 units), as well as demonstrated experience in managing the associates and operations of a scattered-site/regional portfolio in excess of 5,000 units
Demonstrated experience and successful track record in managing large teams (100+ associates)
Strategic Communicator with a proven ability to communicate clearly, both written and verbal, while maintaining an acute discernment of audience.
Experience engaging with a wide variety of stakeholders, from community residents to neighboring developers, to small business owners, to advocacy groups, etc.
Strong understanding and experience in affordable housing, including – but not limited to Mitchell-Lama requirements, Public Housing Authority requirements (HPD, HDC, HCR, CGI) and affordable housing leasing operations
Strong understanding of local housing court law.

Nice To Haves

Assisted Housing Manager (AHM), CCAM, LIHTC, ARM, RAM and/or CPM designations are preferred

Responsibilities

Manage the operational aspects of the portfolios affordable portfolio with an emphasis on financial performance and enhancing the residential service experience
Partner with Regional/General Property Management teams to ensure all on-site operations are meeting or exceeding financial performance expectations
VP of Affordable will collaborate and engage other C+C VP’s in such departments as PACT Preservation and Fund Management.
Implement and manage programs to maximize revenue, control expenses and improve resident experience and satisfaction
Cultivate and maintain a strong working relationship with other departments, such as leasing, accounting, legal, asset management, development teams, non-profit agencies that are highly engaged in the portfolio (LIHTC, PBV, Supportive-Housing) – manage expectations as a senior leadership figure
Play a active role in pre-acquisition due diligence efforts in collaboration with development, pre-construction and construction management teams (in-house and partners) – which includes, but is not limited to UW model review/analysis, pre-acquisition start-up analyses, physical assessment of an asset to be acquired, etc.
Identify and manage capital projects, develop the scope of work, level contractor bids and monitor/approve payment requisitions
Set standards for apartment community maintenance and turnover and ensure established turn time and quality of turns are consistently achieved
Source, review and level all portfolio vendor contracts (costs, scope compliance, etc.) and enforce the established approval thresholds
Manage and ensure the physical condition of the property is maintained and contributes to the company’s annual business goals
Review and create action plans for underperforming personnel (Union or Non-Union)
Establish and enforce safety and inventory control procedures
Ensure portfolio implementation and execution of appropriate risk mitigation procedures, including disaster and emergency response protocols
Assist in the creation of annual operating and CAPEX budgets
Closely monitor all property financials, especially on under-performing assets (watch-list assets) – collaborate with asset management to set performance standards, add-value and manage unforeseen variances. This includes, but is not limited to AR/AP management, cash flow analyses, and operating/replacement reserve targets
Hire and develop managers within the portfolios; assist in management of portfolio maintenance personnel including onboarding, regular training, performance evaluations and goal setting, associate training/development and disciplinary actions; make decisions or recommendations regarding hiring and termination
Ensure portfolio compliance with all federal, state and local laws (building, business/labor law and affordable housing regulatory compliance)
Strategize, brainstorm and execute corporate level initiatives – including SOPs to maximize the efficiency, accountability and performance of all associates and the overall performance of C&C
Perform other duties and responsibilities as assigned by Senior Leadership
Closely monitor/oversee all agency-specific inspections and annual compliance functions; which include, but may not be limited to REAC, HQS Violations, API , Physical MOR inspections
Serve in a leadership capacity on behalf of C+C for local elected officials – build a strong relationship with said elected officials based on trust, integrity, character and performance