VP, Professional Services

Smartsheet-posted 3 months ago

$250,000 - $317,500/Yr

Full-time • Executive

1,001-5,000 employees

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Smartsheet is seeking a dynamic, operationally focused leader to join our team to lead the Professional Services team. Reporting directly to the Chief Customer Officer, this Vice President will own the strategy, design, delivery, and revenue across our global professional services practice. At Smartsheet, this high-performing team of 250+ professionals delivers the technical, operational, and consultative perspective that enables our customers’ success with the Smartsheet platform. At a current revenue of $70M annually, the ProServe practice is poised to grow and deliver even more value to customers and our business.

Lead a team of 250+ global Professional Services team members, including TAM, Delivery Consultants, Architects, Customer Training, and PS Engineering
Lead the process of building a multi-year vision and strategy for Professional Services as a force multiplier for Smartsheet solutions
Create a teaming model for partnering with sales, support, customer success, and the channel team on a cohesive approach to enterprise account success
Consistently deliver a balanced P&L, via strong Professional Services Sales strategy, margin and utilization optimization, and customer-centric execution and project delivery
Provide coaching and guidance to help each PS Service Line leader grow and optimize their business and offering portfolio
Deeply understand the needs of our customers / marketplace to propose additional service offerings or service lines that advance customer adoption and increase the value of the Smartsheet work platform
Incubate the PS Partner Success function so that we have both a vibrant partner services ecosystem and market recognition as the premium services organization for CWM
Mature our global rate structures and enhance our contracting mechanisms in areas of fixed fee, prepaid, and innovative ARR style services while maintaining the health of our consulting and implementation businesses
Ensure PS is a strategic selling asset for our field, and a strong partner to product, success and support bringing the customer voice to bear on the evolution of our products
Create and Monetize IP in areas of CWM, PPM, Martech to accelerate value and reduce implementation friction

15+ years experience leading services delivery across Commercial and Enterprise segments – experience delivering upon P&L expectations in a Public and/or >$1Bn SaaS company preferred
10+ Experience defining and evolving delivery methodology and definitions of roles and practice teams
Solution Domain knowledge in areas such as Project and Portfolio Management (PPM), Marketing Technology, Workflow, Automation, and Collaborative Work Management is preferred
Ability to influence across the C-Suite with desire and ability to lead in a matrixed, highly-complex environment
Excellent leadership and team management skills, with a demonstrated ability to build and motivate globally distributed, high-performing teams
Global, Offshore, Nearshore Delivery and Partner/Channel delivery experience highly desirable
Bachelor's degree in business or equivalent discipline; MBA preferred

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Competitive base salary range for roles that may be hired in different geographic areas

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