In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at the Vice President level, which is part of the job family responsible for maintaining the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations. Role Profile: We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in New York City. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high-pressure environment, including rotational on-call and weekend coverage. The Production Support Lead will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. The ideal candidate will be a proactive, hands-on leader who excels at mastering innovative technologies and processes, fostering a culture of continuous improvement, and influencing technology and business decisions across the firm.