VP, Product Manager - Loans Distribution

Synchrony Financial • New York, NY

343d • $110,000 - $185,000 • Remote

About The Position

We are seeking an experienced Product Manager to lead the strategic vision and implementation of the loan product strategy for Health & Wellness within our merchant and consumer facing point of sale channels. The ideal candidate will be adept at quickly understanding a variety of technologies, possess a strong Product Management background with a focus on digital payment products, merchant/provider experience, market research, and have a proven track record of delivering strategic, multi-platform programs on time and within budget. This individual will be responsible for working with the cross functional product, technology, sales, and commercialization teams to create a robust multiproduct strategy and roadmap that will support Health & Wellness, while also aligning with the broader multiproduct strategy being implemented across our Home & Auto merchant base. The role will require a deep understand of the existing merchant point of sale channels (primarily Provider Center) and partner with platform leaders and key clients to design and implement customer centric apply and buy experiences to support Synchrony's growing loan product, Pay Later. In addition, the role will require strong partnership with the Allegro product and tech teams to ensure all product and capability requirements are incorporated into the strategy to support full integration and best of breed capabilities and associated user experiences. This role requires a bold, proven leader with demonstrated ability to drive growth and change across large organizations with cross-functional support. An ideal candidate brings the ability to be an expert and advocate for our merchants and cardholders when representing their interests within Synchrony's supporting organizations and digital product teams. This role will require ideating on not what is, but what could be and then communicating and at times selling that vision across the organization. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Requirements

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 14+ years of product, sales or marketing experience in the credit card or financial services industries.
• 10+ years Product Marketing or Product Management/Product Owner experience.
• Proven project or program management experience in cross functional environment.
• Knowledge of journey mapping and customer profiling.
• Familiarity working in a SAFe Agile environment.
• Demonstrated influencing skills with senior leaders and cross functional teams.
• Travel may be required up to 25%.

Nice To Haves

• Experience with financial services and specifically financing.
• Experience with point of sale product management.
• Demonstrated thought leadership coupled with strong communication skills.
• Ability to leverage technology to create new processes and drive efficiency gains.
• Proven track record of delivering results; must be process and detail oriented.
• Demonstrated strategic, analytical and problem-solving skills.
• Excellent influencing and relationship-building skills at multiple levels of organization.
• Sales or Marketing experience in credit card networks, financial services, or healthcare industry.

Responsibilities

• Define and deliver product vision, strategy, roadmap and ultimately prioritization of new loan features and capabilities in concert with complementary and dependent point of sale channels.
• Understand and determine how new Enterprise features and capabilities are integrated into existing point of sale apply experiences.
• Identify critical functionality needed by our merchants and providers to view, manage, and action their customer's loans.
• Partner with Enterprise product and technology teams to develop and expand Pay Later roadmap.
• Deeply understand merchant and customer journeys and internal workflows to inform new opportunities to improve associated experiences.
• Implement and manage high quality, scalable, and cost-effective technology solutions to simplify and automate digital customer journey.
• Design & implement market research, provider journey mapping, and profile engagement scenarios for merchants, cardholders and partners.
• Voice-of-Customer feedback process aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services.
• Provide regular updates to Senior Leaders and partner with go to market team to develop product marketing strategy and materials.
• Build a strong cross-functional network and foster close working relationships with internal stakeholders.
• Perform other duties and/or special projects as assigned.

Benefits

• Remote work flexibility.
• Annual bonus based on individual and company performance.
• Salary range of 110,000.00 - 185,000.00 USD Annual.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees