VP, Primary Care Service Line

Memorial Hermann Health System • Houston, TX

108d

About The Position

The Vice President for the Primary Care Service Line for Memorial Hermann Health System will have the responsibility for planning, directing, and coordinating initiatives around: Quality & Safety, Service & Satisfaction, Operational Excellence, Growth, People Excellence, Continuum of Care development, Branding and Marketing, and Physician Network Development. The Vice President will assist in the further development and market differentiation of the assigned service line in the Houston/Southeast Texas market. The Vice President will develop and formalize an integrated service line approach throughout the MH system, creating a 'service line network' to service the needs of patients in the service area. The incumbent will identify opportunities to grow the service line by providing the highest quality outcomes and efficient treatment. The Vice President works collaboratively with physicians, system and regional leadership, hospital leadership teams, and staff to ensure the service line meets its goals and objectives. The position reports directly to the Senior Vice President of Ambulatory Services and the Primary Care Service Line for the Memorial Hermann Health System.

Requirements

• Graduate degree preferred in business or related field.
• 5-10 years of progressive leadership experience in healthcare.
• Excellent physician relations skills and proven experience growing service line volume in a multi-facility health system.
• Skills in relationship development and collaboration across a matrix environment.
• Proven effective and innovative business development expertise.
• Proven ability to manage financial and capital resources of a service line.
• Strong customer focus and operates with a positive 'can-do' philosophy.
• Ability to develop short and long-term goals and plans; program evaluation; and budget preparation.
• Demonstrated ability to analyze market research data for decision-making and strategic planning.
• Excellent understanding of clinical and technological trends related to care delivery.
• Excellent communication skills - written, verbal, presentation, listening.
• Leadership style emphasizing personal accountability and visibility.
• Commitment to delivering high quality healthcare services with a focus on customer service.
• Experience leading clinical operations related to a service line.
• Track record of meeting operational targets for service, growth, financial performance, and quality.

Responsibilities

• Establish the vision and direction for the assigned service line consistent with the strategic direction of Memorial Hermann.
• Prepare and implement business plans for the assigned service line to support strategic, financial, and operating targets.
• Develop annual and multiple-year goals for the service line, ensuring consistency with overall goals and objectives.
• Monitor progress of annual goals and objectives to ensure successful achievement of strategic priorities.
• Monitor service-line specific technology advancement and develop feasibility plans for technology acquisition.
• Identify and evaluate emerging opportunities and threats to service line growth.
• Assist in directing the system-wide effort to increase aggregate volumes and related procedures.
• Represent the service line on various health system, hospital, and medical staff committees.
• Maintain and strengthen relationships with physician partners, community partners, and system leaders.
• Coordinate system-wide operations of the service line, ensuring clinical and administrative best practices.
• Maintain current knowledge of advancements and developments in service line treatments and offerings.
• Ensure the service line meets performance metrics reflecting patient experience, customer service, quality, and desired outcomes.
• Create a culture focusing on population health, physician partnerships, regional integration, and effective communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees