VP, Pay Later Product Manager

Synchrony•Costa Mesa, CT

15d•Hybrid

About The Position

Role Summary/Purpose At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do. We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class products within the emerging credit marketplace. As a critical member of the Product organization, the Pay Later Product Manager is responsible for owning the customer need while developing and leading the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, using data to find opportunities and gain alignment with the organization and key stakeholders, while leading the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of marketing or product experience in the credit card or financial services industries
Minimum of 6 years marketing or product expertise that includes:
A proven track record of launching new products or applications with demonstrated business impact
Ability to influence and coordinate multi-functional teams
Effective verbal and written communication skills across functions and multiple levels of leadership
Ability and flexibility to travel for business as required

Nice To Haves

Credit card, consumer finance or financial services industry experience including the Buy Now Pay Later product.
Experience within installment loan marketplace and understanding of latest customer experiences, features, enhancements, news and trends in the space.
Demonstrated ability to manage complex initiatives and projects in a matrixed environment.
Outstanding communications, relationship building, influencing and collaboration skills.
Strategic thinking with ability to develop and implement actionable plans to drive business results.
5+ years marketing or product innovation/management experience
5+ years managing people and teams
Strong background working with clients, reporting on performance and delivering results.
Demonstrated project management skills.
Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.
P&L experience with solid understanding of business financials
Current on financial services, payments industry trends, competitors, emerging technologies and companies
Strong technical knowledge (financial services)
Product commercialization experience, marketing and communications expertise

Responsibilities

Manage, develop, and drive Synchrony’s Pay Later product across all platforms.
Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space.
Partner with the various technology teams to drive efficiency and commercialization of the product across the franchise.
This includes developing and promoting how this innovation is meeting the rapidly changing needs of our business, partners and customers by telling the story internally, with our partners and industry.
Lead planning meetings and provide advice and guidance on direction of product.
Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony’s products against competition – coordinating and communicating findings across clients and platforms.
Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.
Collaborate with Product Marketing on the marketing and positioning for your product.
Liaise with Business Development to ensure consumer products are appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.
Work with cross-functional teams to identify gaps, product needs and growth opportunities, while partnering with key stakeholders to help prioritize efforts against other initiatives.
Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
Own product enhancements from ideation to execution, including product specifications and requirements, wing-to-wing experience, testing and cost/benefit analysis.
Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.
Coordinate efforts with other product managers to commercialize across Synchrony’s platforms and portfolios.
Drive product implementation, ensuring innovative solutions supporting business strategy.
Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.
Strong communication skillset and executive presence is key – Frequent meetings with Clients, Client teams and senior leadership.
Perform other duties and/or special projects as assigned