VP, Partner Technology Lead

Synchrony•Rapid City, SD

55d•Hybrid

About The Position

The VP, Partner Technology Lead will provide client and technology partner integration support for retail LifeStyle Merchants. Responsibilities include implementation and support of payment and financing solutions with clients and technology partners, coordination of post-integration client and technology partner development and/or enhancements initialed by either the client/partner or Synchrony, and the identification and implementation of process efficiencies within integration and support activities. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's degree with a minimum of 7 years of Information Technology experience, or in lieu of degree, a High School Diploma/GED with a minimum of 10 years of experience in Information Technology.
5+ years of experience to include (can be concurrent): Developing and implementing information systems
Strong Knowledge & integration experience of Synchrony API's
Project management
Ability to analyze, use structured problem solving and available tools, to troubleshoot incidents and identify root cause, action plans, impact and resolution.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Understanding of Business-to-Consumer (B2C) point of sale (POS) processing.
Strong knowledge and working experience with Application Programming Interfaces (APIs), payment processing channels, acquisition systems, and other supporting technology platforms used within Synchrony.
Client relationship management experience.
Experience and knowledge of Agile framework methodologies, including Scrum, Kanban and/or SAFe.
Developing and executing integration and support test scripts.
Strong oral and written communication, analytical and critical thinking skills.
Demonstrated ability to influence, drive change and work effectively across all levels of an organization including 3rd party clients and technology partners.
Desire to work in a dynamic, fast paced environment and drive continuous improvement for the immediate team, cross-functional stakeholders, processes and provider/customer experience.

Responsibilities

Manage day-to-day integration and support activities concurrently with multiple enhancement initiatives requested by clients/technology partners or internal teams.
Lead the planning and execution of production support for client and technology partners and deliver optimal service to align with contractual service level agreements.
Drive identification and implementation of opportunities to optimize the speed and ease of our support processes and continually improve the experience for internal teams and external clients and partners.
Create standard operating procedures for internal support team activities including post-integration support contact information for use by clients' and technology partners' technical support teams as part of integrations' technology operating suite.
Partner with various internal business functions, as stakeholders, which include but are not limited to Sales, Product teams, and Engineering teams, to foster and maintain strong working relationships to deliver products and services for our clients, providers and customers.
Interface directly with 3rd party client and technology partners to assist with integration activities and incident resolution.
Leverage and analyze integration and support data to share thematic insights with various stakeholders to identify opportunities for improvements.
Ensure compliance against all applicable Synchrony policies and procedures to maintain risk management framework.
Perform other duties and/or manage special projects when the need arises to meet or exceed business goals and objectives.