VP, Operations

EWC Corporate LLC•Plano, TX

11h

About The Position

The VP of Operations is responsible for leading the operations and implementation management capabilities. This role drives the successful sequencing, implementation, execution, and measurement of field-facing strategic initiatives and optimized 4-wall operating processes, ensuring operational excellence and the consistent scaling of best practices to grow AUV and enhance efficiency, consistency, and profitability across the network. This leader partners cross-functionally to align operational strategies with business priorities and elevate the guest experience, while playing a key role in business planning, analytics, and test-and-learn frameworks to ensure operational priorities are fully aligned with company objectives and financial goals.

Requirements

Deep expertise in multi-unit operations, operational process design, and scalable system implementation.
Strong understanding of financial management, including P&L oversight, labor optimization, budgeting, and cost controls to drive unit-level profitability.
Proven success developing operations systems, tools, and workflows that reduce friction and optimize 4-wall performance.
Demonstrated experience in labor optimization, using analytics, workforce planning models, and technology implementation.
Strong analytical mindset with the ability to build, interpret, and translate dashboards and reports into actionable insights that support continuous improvement and business outcomes.
Proven experience designing and executing test-and-learn pilots, including experiment design, measurement, and iterative scaling in a multi-unit or franchise environment.
Strong collaborator with a history of working cross-functionally to align operational, financial, and consumer insights into scalable business strategies.
Advanced project/program management skills to plan, execute, and monitor complex, cross-functional initiatives across multiple locations.
Exceptional communication skills. Skilled in executive-level storytelling, facilitation, and influencing across all organizational levels.
Strong leadership capability with proven experience developing high-performing teams and fostering a culture of accountability, continuous improvement, and operational excellence.
Ability to manage and prioritize multiple complex initiatives while balancing field capacity and business priorities.
Ability to influence without direct authority in a franchise or cross-functional environment.
Proficiency in MS Office Suite and operational analytics/reporting tools.
Awareness of external market, industry, and regulatory trends that could impact operational design or deployment.
Willingness and ability to travel 10% of the time.
Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field preferred.
7+ years of progressive experience in multi-unit operations environment. Franchise, experience preferred.
5+ years executing large-scale initiatives.
3+ years leading teams to achieve goals and objectives.
Demonstrated success in large-scale initiative rollouts and adoption strategies.
Proven track record of P&L management, budgeting, labor optimization, and operational process improvement to drive profitability and scalability.
Experience partnering cross-functionally with senior leaders to translate strategic priorities into operational outcomes.

Responsibilities

In partnership with the Chief Operating Officer (COO), design, develop and translate strategies and tactics to deliver organizational strategic objectives and financial performance.
Drive cross-functional alignment by partnering with senior leaders to link operational priorities with strategic objectives and performance goals, ensuring initiatives are resourced and supported.
Support the COO in managing the Operations budget, identifying cost-saving opportunities and improving ROI on initiatives.
Research and consider the impact of external trends (market, industry, competitive, regulatory) when creating and implementing operational best practices.
Lead the execution of strategic initiatives that impact the network, ensuring internal stakeholders are set up for success through clear communication, structured rollouts, and well-sequenced adoption plans.
Ensure adherence to timelines, budgets, and quality standards while balancing field capacity and operational priorities.
Serve as the operational subject matter expert (SME) on cross-functional projects, ensuring initiatives are designed and implemented with field realities in mind. Provides operational insights to identify risks, streamline processes, and improve adoption, resulting in seamless execution and measurable business impact.
In partnership with internal stakeholders, support the successful opening and ramp-up of new locations by managing project timelines, resources, and readiness plans.
Facilitate learning and feedback loops, leveraging network insights and pilot results to refine and scale initiatives effectively.
Own the design and continuous improvement of 4-wall operational processes, including the operations manual, tools, and support resources.
Develop, maintain and continuously improve SOPs, playbooks, and best practices to ensure operational consistency and scalability.
Leverage tech enablement and process redesign to remove friction points and enhance operational flow.
Foster a culture of continuous improvement to enhance business processes, increase consistency, reduce pain points, and improve unit-level economics.
Own operational reporting and analytics in partnership with FP&A, Data, and Marketing teams, ensuring insights are structured to inform strategy, measure impact, and optimize ongoing tactics.
Develop dashboards to track key operational metrics and provide regular updates, insights, and recommendations to the COO and senior leadership.
Lead the development of test-and-learn strategies for field-facing initiatives, partnering cross-functional teams to design experiments, gather insights, analyze results, and recommend data-driven decisions that enhance performance and guest experience.
Proactively provide the COO and other stakeholders regular status updates, feedback and appropriate reporting on key initiatives and objectives, including designing and delivering pre- and post- launch reporting strategies to communicate status and results of change initiatives.
Develop and support labor optimization strategies, including labor forecasting, staffing models, and scheduling frameworks, to enable the network to balance guest experience with unit-level profitability while maintaining brand standards.
Ensure seamless integration of new processes, systems, and operational behaviors, partnering with the VP of Field Performance to ensure field and training teams have the necessary training, resources, and support.
Coach and develop direct reports to foster a culture of accountability and continuous improvement.
Perform other duties as needed.