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We are seeking a proven executive with a passion for building and leading a highly engaged Operations team. This is a broad role crossing the customer journey from Sales (Inbound and Outbound) to Verification and Fraud to Customer Service. It also encompasses horizontal centers of excellence like Business Operations, Quality, Ops Training, Analytics measurement and improvement of customer experience through NPS and tracking complaints. This executive will oversee internal as well as outsourced operations (~300 people across the two). The Head of Operations is instrumental in being an advocate for the customer within Operations as well as across the Prosper Executive team. This leader drives the team in delivering a customer-centric and consistent experience across all consumer-facing touchpoints in Operations. Successfully delivering metrics across a balanced scorecard that consists of customer metrics, economic metrics, quality metrics and talent metrics is imperative. This person will also be a part of the Prosper Executive team and will represent Operations in Board meetings. The Vice President of Operations needs to lead through our values of accountability, excellence, collaboration, diversity, simplicity, curiosity and integrity. They deeply understand the importance of people within an organization, empowering leaders in their organization to deliver challenging goals. This position is located in Phoenix, AZ.
