VP, Operations

Eventbrite, Inc.-posted 2 months ago
Full-time • Executive
1,001-5,000 employees
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Eventbrite is a people-first organization. Our goal of building the global platform for live experiences depends on strong, connected, and efficient operations that empower our teams to do their best work. As Vice President of Operations, you’ll partner closely with the executive leadership team to bring structure, clarity, and strategic focus to how we operate. This is a strategic and hands-on leadership role — ideal for someone who loves turning vision into action, connecting people and processes, and ensuring that operations become a powerful enabler of creativity, innovation, and growth.

  • Lead the evolution of Eventbrite’s operating model, driving speed, cross-functional alignment, and clarity across all teams.
  • Develop and execute operational strategies that support the company’s long-term vision and objectives.
  • Partner with the CEO, General Counsel, and other executives to shape organizational direction and operational priorities.
  • Translate strategic goals into actionable operational plans, ensuring alignment across teams and business functions.
  • Lead the company-wide OKR framework and process to define, track, and review goals across all levels.
  • Act as a trusted advisor and thought partner to the executive team on organizational design and scalability.
  • Oversee and coordinate all core operational functions, ensuring smooth execution of daily operations.
  • Own and lead the company’s annual, mid-year, and ongoing operating cadence.
  • Standardize operational frameworks that promote alignment, accountability, efficient decision-making, and scalable growth.
  • Lead cross-functional programs that enhance collaboration, efficiency, and operational transparency company-wide.
  • Champion operational excellence through best practices, process innovation, technology enablement, and intelligent automation.
  • Define KPIs and operational metrics to monitor performance, progress, and productivity.
  • Build dashboards and reporting mechanisms to measure success and guide data-informed decisions.
  • Drive continuous improvement initiatives to optimize processes, reduce costs, and improve service delivery.
  • Partner with Finance to develop and manage budgets, forecasts, and operational expenditures.
  • Identify and implement cost-saving opportunities without compromising quality or team experience.
  • Build and mentor a high-performing operations team focused on execution, growth, and collaboration.
  • Foster a people-first culture rooted in trust, transparency, and shared success.
  • 12+ years of experience in business operations, strategy, or program management in a fast-paced, global environment.
  • Proven ability to design and scale operational frameworks that drive clarity and performance.
  • Experience leading company-wide planning, operating cadences, and OKR frameworks.
  • Strong strategic thinking, planning, and organizational design skills.
  • Exceptional leadership and communication abilities, with experience influencing at the executive level.
  • Track record of driving automation, technology, and AI adoption to improve business efficiency.
  • Data-driven decision-maker with a track record of implementing metrics and KPIs.
  • Financial acumen, including budgeting, forecasting, and resource allocation experience.
  • Deep experience leading cross-functional initiatives and managing complex projects end-to-end.
  • Passion for empowering teams, improving processes, and connecting strategy to execution.
  • Experience in digital marketplace businesses.
  • MBA, JD, or other advanced degree.
  • Background in operational transformation or change management.
  • Comprehensive benefits and a wellness package above and beyond standard medical benefits.
  • Support in a remote environment.
  • Wellness allowance.
  • Carrot family planning benefit.
  • Origin Financial Planning service.
  • Modern Health and BriteBreaks (generally the first Friday of every month off).
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