VP - Operations, Payments Onboarding, Deployment & Service
About The Position
TouchSuite is seeking a Vice President of Operations to own and manage the end-to-end payments onboarding and servicing lifecycle, including Underwriting, Risk, Merchant Onboarding, Deployment, and Ongoing Service. This is a hands-on operational leadership role, with direct responsibility for people management, process execution, performance management, and cross-functional coordination. The ideal candidate is a strong payments operator who knows how to run teams, enforce standards, improve workflows, and keep the machine moving, not just design strategy. The VP of Operations will be accountable for execution quality, speed, compliance, and portfolio health, ensuring merchants are boarded accurately, deployed efficiently, and supported consistently throughout their lifecycle.
Requirements
- 7+ years experience in payments, merchant acquiring, fintech, or financial services.
- Proven leadership experience managing multi-function operational teams.
- Deep hands-on knowledge of: Merchant underwriting and risk, Payment processing operations, Hardware deployment and gateway integrations
- Strong working knowledge of card brands, ACH/NACHA, platforms (TSYS, Fiserv) and sponsor-bank environments.
- Demonstrated ability to manage people, enforce standards, and improve execution.
- Comfortable operating in a fast-paced, high-volume environment.
Nice To Haves
- Bachelor’s degree preferred; relevant payments experience may substitute.
Responsibilities
- Team Leadership & Management
- Underwriting & Risk Operations
- Merchant Onboarding & Deployment
- Service & Ongoing Portfolio Support
- Process, Metrics & Operational Discipline
- Cross-Functional Collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Manager
