ESRT seeks a senior operations leader who is a results-oriented professional to join the Empire State Building Observatory (ESBO) as Vice President, Operations. The ideal candidate is a visionary leader who will drive operational excellence, strategic planning, and process improvements to enhance the visitor experience and departmental efficiencies. The goal is to enhance overall productivity and performance, which ultimately contribute to a better visitor experience and the organization's overall success. The role ensures the seamless operation of facilities, visitor services, security, information technology (IT), and commercial partners. The successful candidate will demonstrate exceptional leadership, prioritize organizational objectives, enhance communication, foster team collaboration, drive innovation, and ensure the team achieves the highest standards of visitor satisfaction.