VP, Operations Director (New York Based)

Deutsch/La • Los Angeles, CA

390d • $190,000 - $200,000

About The Position

The VP, Operations Director is a leadership role responsible for managing the operational execution of projects, ensuring effective communication between internal teams, clients, and other agencies within the holding company. This position involves overseeing the annual Scope of Work process, managing quarterly business reviews, and ensuring that client reporting requirements are met while keeping stakeholders informed about project status and timelines.

Requirements

• Proven experience in operations management, client interfacing, and account management.
• Strong background in budget management and resource allocation.
• Expertise in managing cross-functional teams and complex, multi-stakeholder projects.
• Ability to lead and manage high-performing teams in a fast-paced, client-facing environment.
• Excellent communication and interpersonal skills, with a strong focus on client relationships and team coordination.

Responsibilities

• Serve as the primary point of contact for clients, managing day-to-day communication and ensuring alignment with client expectations.
• Lead annual scope and resource process, quarterly business reviews (QBRs), and present project updates, metrics, and address any client concerns.
• Build strong relationships with clients and ensure their needs are met throughout the project lifecycle.
• Oversee the status of agency projects, tracking progress against timelines and addressing any issues that could impact delivery.
• Ensure all team members are aware of project milestones and deadlines.
• Facilitate communication between internal teams to ensure alignment with overall company and client objectives.
• Coordinate with other holding company agencies to streamline project execution.
• Define, manage, and monitor project scopes to ensure they align with client expectations and organizational capabilities.
• Implement and refine internal processes to improve team workflows, ensuring efficient project management and smooth operations.
• Utilize project management tools to enhance operational efficiency.

Benefits

• Salary range of $190,000 - $200,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed