VP, Operational Risk Management- Remote

LoanCare

6d • Remote

About The Position

The Vice President of Operational Risk will lead the design, execution, and continuous enhancement of LoanCare’s operational risk framework. This role ensures that operational risks are identified, assessed, mitigated, and monitored in alignment with regulatory requirements, investor guidelines, and LoanCare’s business objectives. The VP will drive innovation in risk practices, foster a strong risk culture, and deliver actionable insights to Leadership, Risk Committee and Board.

Requirements

• High School Diploma or equivalent.
• Minimum 10+ years of experience in operational risk management within financial services, with at least 5 years in mortgage servicing or subservicing.
• Proven leadership experience managing risk programs and cross-functional teams.
• Proven track record in developing and implementing operational risk frameworks, including risk identification, assessment, mitigation, and monitoring.
• Experience with risk control self-assessments (RCSA), key risk indicators (KRIs), and loss event data analysis.
• Strong knowledge of applicable regulatory requirements and investor servicing guidelines.
• Familiarity with subservicing models, client relationship management, and contractual obligations.
• Strong understanding of federal and state mortgage regulations, including CFPB, RESPA, TILA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA).
• Experience managing compliance with GSE requirements and servicing standards.
• Expertise in internal control design and testing, policy development, and audit coordination.
• Familiarity with model risk management.
• Maintain, evolve as appropriate and execute a control testing program that evaluates both: Control Design Effectiveness (ensuring controls are appropriately designed to meet stated objectives) and Control Operating Effectiveness (validating controls function as intended over time).
• Serve as the primary liaison with external SOC 1 auditors to ensure timely and accurate completion of Type II audits, oversee preparation of system descriptions, management assertions, and evidence of control performance.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Advanced data analytics and risk modeling.
• Familiarity with AI/automation in risk monitoring.
• Ability to leverage technology for operational resilience.
• Strong communication and presentation abilities for executive audiences.
• Proficiency in risk management tools and servicing platforms (e.g., MSP).
• Ability to multitask, organize, prioritize, and promptly research/resolve issues.
• Strong quantitative, project management, and resource management skills.

Nice To Haves

• Bachelor’s degree in Business Administration, Finance or related field.

Responsibilities

• Provide direction and leadership to the Operational Risk Management Department and Program in support of LoanCare’s business objectives and goals.
• Maintain and evolve the Operational Risk Management Department, including staffing, organizational structure, influence and productivity, to scale risk management capabilities to support LoanCare’s growth and innovation.
• Maintain the operational risk management framework, policies, procedures, and controls.
• Manage and update the inventory of operational processes, associated risks, and internal controls.
• Execute control testing to validate the design and operational effectiveness of internal controls.
• Lead and ensure execution of the company’s Risk and Control Self-Assessment program and ongoing reporting.
• Conduct independent operational risk assessments.
• Establish and monitor Key Risk Indicators (KRIs)
• Identify emerging risks and implement proactive mitigation strategies.
• Perform root cause analysis of operational losses and ensure implementation of corrective actions as appropriate.
• Develop and maintain detailed operational process flows aligned with written procedures and controls.
• Collaborate with IT Risk Management and Service Provider Oversight teams to address technology, data, and service provider oversight related risks.
• Monitor and ensure maintenance of adequate insurance coverage for LoanCare, including periodic reviews and renewals.
• Monitor and report levels of concentration, counterparty, and model risk.
• Conduct and report results of physical security audits.
• Provide executive-level reporting to senior management, risk committee, and board of managers.
• Foster a strong risk culture across the organization through training and awareness.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees