VP Operational Learning

AION•Philadelphia, PA

About The Position

Key Responsibilities: Department Leadership & Strategy Establish and lead AION’s Operational Learning Department, including curriculum design, delivery standards, and performance tracking Standardize operational training across all sites and regions to ensure consistent execution Build a competency-based learning model that supports skill growth from foundational through leadership levels Partner with executive, regional, and field leadership to align training priorities with operational needs New Hire Onboarding & AIONIZATION Own the end-to-end onboarding experience for Service Operations roles Ensure every new hire has a clear and enforced 30/60/90-day roadmap with defined expectations and milestones Lead and co host a weekly New Hire Kickoff Call to align new hires on standards, training requirements, and support resources Ensure mandatory 60–90-day certification and checkoff completion is tracked and enforced Training Delivery & Field Execution Work directly on-site with teams through coordinated scheduling with VPs and Regional leaders Build and maintain Service Operations training curriculum, playbooks, and certification models (systems, technical skills, and standards) Oversee competency checkoffs to drive consistency, quality, and accountability Provide field reinforcement through on-site coaching, audits, and corrective training loops Leadership Development Work with the training specialists to develop leadership capability at the site level, including coaching, accountability, communication, and conflict management Ensure leaders are equipped to enforce standards consistently and sustainably in the field Partner with field training instructors to scale leadership-focused training across departments Vendor & Resource Optimization Partner with supplier and vendor partners to support training buildouts and internal capability development Reduce reliance on outside labor by expanding internal skill sets and technical proficiency Success Metrics Performance will be measured by improvements in: New-hire time-to-productivity by role 90-day new-hire retention Make-ready cycle time and quality consistency Reduced rework and service callbacks Training completion and competency pass rates Reduced vendor reliance for internally manageable work Field audit, compliance, and safety performance Qualifications 5 years of leadership experience and 7years of experience in service ops Proven leadership experience in operations, training, or workforce development Strong background in service operations and field execution Demonstrated ability to build training programs that drive real performance outcomes Comfortable working on-site with field teams and leaders Strong communication, coaching, and accountability skills Ability to influence across levels and enforce standards consistently What Success Looks Like Every new hire is fully AIONIZED with clarity, confidence, and capability Faster ramp-up, stronger execution, and higher retention Consistent standards across properties and regions Stronger site-level leadership and reduced dependency on external labor

Requirements

5 years of leadership experience and 7years of experience in service ops
Proven leadership experience in operations, training, or workforce development
Strong background in service operations and field execution
Demonstrated ability to build training programs that drive real performance outcomes
Comfortable working on-site with field teams and leaders
Strong communication, coaching, and accountability skills
Ability to influence across levels and enforce standards consistently

Responsibilities

Establish and lead AION’s Operational Learning Department, including curriculum design, delivery standards, and performance tracking
Standardize operational training across all sites and regions to ensure consistent execution
Build a competency-based learning model that supports skill growth from foundational through leadership levels
Partner with executive, regional, and field leadership to align training priorities with operational needs
Own the end-to-end onboarding experience for Service Operations roles
Ensure every new hire has a clear and enforced 30/60/90-day roadmap with defined expectations and milestones
Lead and co host a weekly New Hire Kickoff Call to align new hires on standards, training requirements, and support resources
Ensure mandatory 60–90-day certification and checkoff completion is tracked and enforced
Work directly on-site with teams through coordinated scheduling with VPs and Regional leaders
Build and maintain Service Operations training curriculum, playbooks, and certification models (systems, technical skills, and standards)
Oversee competency checkoffs to drive consistency, quality, and accountability
Provide field reinforcement through on-site coaching, audits, and corrective training loops
Work with the training specialists to develop leadership capability at the site level, including coaching, accountability, communication, and conflict management
Ensure leaders are equipped to enforce standards consistently and sustainably in the field
Partner with field training instructors to scale leadership-focused training across departments
Partner with supplier and vendor partners to support training buildouts and internal capability development
Reduce reliance on outside labor by expanding internal skill sets and technical proficiency