VP of Operations

Fitt Talent Partners•New York City, NY

13d

About The Position

The VP of Operations owns four-wall unit economics, operational execution, and GM performance across all clubs. This leader is responsible for making sure that what is planned actually happens, consistently, on time, and at a high standard. The role requires deep operational fluency, strong financial acumen, hands on leadership, and the ability to represent the brand with confidence and credibility. This is a roll up your sleeves role. All corporate leaders here spend time working in-club, and the VP of Operations is expected to understand every touchpoint, service, and guest interaction intimately.

Requirements

10+ years of experience in multi-unit operations leadership
Strong background in hospitality, wellness, fitness, lifestyle, or service-based businesses
Proven financial acumen with the ability to manage P&Ls and unit economics
Experience leading GMs or senior operators across multiple locations
Comfortable operating in high-touch, luxury, brand-driven environments

Responsibilities

Four-Wall Economics & Financial Ownership (Critical)
Fully own and continuously improve four-wall unit economics across all clubs
Partner closely with the finance team to track, analyze, and improve: Revenue by service line, Provider productivity and utilization, Labor efficiency and scheduling, Membership performance and retention, Event revenue and profitability
Translate financial data into clear priorities and expectations for GMs
Use data, not instinct, to drive operational decisions and performance improvement
Multi-Club Operations Leadership
Oversee all day to day operations across all clubs
Make sure operational standards, brand experience, and execution consistency across markets
Understand every club touchpoint “like the back of your hand,” from front desk to treatment rooms to events
Serve as senior operational leader in club when the Founder is not present
Confidently lead tours and high level conversations with partners, VIP guests, and stakeholders
General Manager Leadership & Accountability
Directly manage all General Managers
Conduct structured weekly one-on-one meetings with each GM
Own GM performance management, including: Financial results, KPI tracking, Goal setting and follow through, Accountability and course correction
Make sure GMs are clear on priorities and consistently executing against them
Build a culture of ownership, reliability, and disciplined execution at the GM level
Implementation & Execution Excellence
Own the rollout and execution of all new club enhancements and operational initiatives
Make sure all marketing initiatives created by the marketing team are properly implemented in club
Track execution, follow up on gaps, and hold GMs accountable for results
Eliminate friction between strategy and execution
Training, Onboarding & People Operations
Fine-tune and continuously improve onboarding and training processes for new hires
Make sure training standards are consistent and scalable across all clubs
Oversee club level HR operations in partnership with People/HR teams
Make sure compliance with labor laws, policies, and our standards