VP of Operations

Harbor Compliance

92d

About The Position

We’re seeking a growth-stage VP of Operations to design and run the operating system that takes us to the next milestone and beyond. This leader will own day-to-day service delivery (government filings and cross-functional admin support), stand up a lightweight PMO within Operations, and partner closely with Product and Technology to drive automation, simplicity, and efficiency. For the right leader, this role is a future-COO track opportunity.

Requirements

• 10–15 years leading Operations in growth-stage services or SaaS environments, with proven scale at ~$35M+ ARR.
• Strong track record tuning SLAs, improving gross margin, and building durable SOPs across multiple teams and workflows.
• Demonstrated success partnering with Product/Tech to deliver impactful automation.
• Experience leading diligence and integration for M&A.
• Advanced program/project management skills (portfolio/resource/milestone management); PMP or equivalent preferred.
• Fluency with operational analytics (cycle time, error rates, capacity modeling, unit economics).
• Experienced manager-of-managers with a reputation for hiring, developing, and retaining A-Players.
• Sharp judgment, strong change leadership, and ability to orchestrate across functions.

Responsibilities

• Hit and mature SLAs: Define, tune, and deliver turnaround and renewal filing SLAs. Build the people, processes, and systems that close gaps, embedding a culture of continuous 1% improvements.
• Improve gross margin without sacrificing client experience: Own annual GM targets; use levers like automation, staffing mix, vendor management, and workflow standards to drive results.
• Build a 90%+ A-Player organization: Develop role scorecards, enable managers through training and coaching, and design an org chart aligned with future growth.
• Capacity & workforce planning: Maintain a rolling 12-month capacity plan to anticipate seasonal spikes and avoid last-minute surprises.
• “Base Camp” operating plan: Document and execute the Operations plan that defines the talent, capabilities, and org architecture required for our next stage of growth.
• Reporting & operating rhythm: Publish daily metrics, provide weekly KPI reporting, and deliver monthly Operations Health reviews with risks, mitigations, and decision requests.
• Partner with Product & Tech on automation: Source and prioritize business-case epics, participate in design and UAT, orchestrate launches, and measure value realization.
• Budget & commercial stewardship: Own budgets, manage monthly variances, and negotiate vendor/service agreements.
• Legal, risk, and compliance oversight: Escalate legal matters, enforce confidentiality/security, and standardize SOPs and quality reviews.
• M&A integration: Lead Operations diligence, Day-1 readiness, and post-close milestones for acquisitions.

Benefits

• health benefits
• flexible paid time off
• parental leave
• fertility and adoption assistance
• 401(k)
• educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior