VP of Operations (Insurtech)

Tint

4d • $250,000 - $280,000 • Remote

About The Position

As Tint’s Vice President of Operations, you’ll have the unique opportunity to shape the future of some of the highest-impact initiatives in the booming InsurTech industry. This role grants you substantial autonomy to navigate through complex challenges, transforming them into innovative and successful solutions.
You will work cross-functionally as part of the leadership team and be involved in the early stages of the startup development and establishing the services culture and team at Tint. You will have a lot of ownership and drive ambiguous initiatives from 0 to 1.
At Tint, you’ll have the unique opportunity to shape the future of insurance technology, enjoying significant autonomy to turn ambiguous challenges into successful innovations. If you’re eager to make a tangible impact in a rapidly evolving industry and lead the way in creating exciting protection solutions, we would love to hear from you.

Requirements

• 15+ years of Operations leadership scaling teams, processes, and multi-function operations within high-growth technology startups; proven ability to manage end-to-end business units and performance outcomes.
• 5+ years of insurance industry experience with a strong understanding of insurance operations, regulatory requirements, and compliance-driven workflows.
• Experience operating within an MGA model, including cross-functional coordination across underwriting, claims, customer support, and partner ecosystems.
• Proven ability to leverage consumer insights, analytics, and market research to identify customer needs, pain points, and behavioral drivers—and translate them into operational improvements.
• Comfortable partnering with senior leadership and diverse stakeholders to align on priorities, drive operational performance, and deliver measurable outcomes in fast-moving environments.
• Strong strategic and executional range—able to move seamlessly from long-term operating strategy to detailed, hands-on implementation (including defining requirements and resolving complex edge cases).
• Deep analytical problem-solver with the ability to dive into complex operational challenges, operate effectively in ambiguity, and design scalable solutions.
• Excellent communicator—able to clearly articulate customer issues, operational constraints, and business tradeoffs across technical and non-technical audiences.
• Proven people leader with experience building, mentoring, and coordinating high-performing teams, driving accountability, and delivering results cross-functionally.
• Demonstrates a growth mindset: continuously learning, iterating, and raising the bar for both self and team.
• Willingness to be wrong: seeks truth over ego, invites feedback, and updates decisions quickly based on new information.
• Operates with a fail-fast / learn-fast approach: tests hypotheses, runs tight iteration loops, and scales what works.
• Brings strong customer empathy and frontline respect, with a bias toward understanding real customer friction before optimizing processes.

Nice To Haves

• Ideally has carrier-side experience (or meaningful carrier partnerships) to bring a grounded perspective on how insurers operate and make decisions.
• Ideally has call center / customer operations experience, with firsthand understanding of service delivery, quality systems, escalations, and customer outcomes.
• Experience with ML/AI technologies, and using automation to improve efficiency, quality, and customer outcomes.
• Experience building or operating APIs, SaaS, and/or Enterprise products, including technical collaboration with Product/Engineering.
• Strong business acumen—may be demonstrated through an MBA, insurance designations, or equivalent operating/financial ownership.

Responsibilities

• Balancing engaging directly with customers and being a strategic advisor and executor alongside the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team
• Lead the following areas: Customer Support, Claims, Agency Operations, and Legal & Compliance
• Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones
• Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins
• Create and monitor KPIs to demonstrate operational excellence
• Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products
• Collaborate across functions to prioritize and execute the operations initiatives effectively
• Provide business requirements to the Product team based on feedback from customers and policyholders

Benefits

• Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
• Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
• Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
• Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
• Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve almost got a free vacation somewhere cool!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 11-50 employees