Antique Candle Co.®-posted just now
Full-time • Mid Level
Onsite • Lafayette, IN
11-50 employees

We are seeking an experienced VP of Marketing and E-commerce to drive our company's growth and success. In this critical role, you will be responsible for driving revenue growth, customer growth, and subscription growth, while deploying the marketing strategy outlined in the company vision. To measure success, you will focus on key performance indicators such as Customer Acquisition Cost (CAC), Customer Lifetime Value (CLTV), Conversion Rate (CVR), Average Order Value (AOV), Average Selling Price (ASP), Net Promoter Score (NPS), and customer retention rate. The ideal candidate will possess a data-driven mindset, strong leadership skills, and the ability to create and execute innovative marketing strategies. You will be accountable for maximizing ROI, optimizing marketing campaigns and channels, and effectively communicating the company's value proposition to our target audience. Additionally, you will develop and launch new subscription-based offerings, as well as design customer retention programs to enhance customer loyalty and lifetime value. Furthermore, we are looking for a passionate and dedicated individual who shares our mission of enriching homes through the art of candle making, acts of kindness, and heartfelt connections. You will combine your expertise in data-driven marketing, e-commerce execution, and creative management to make a meaningful impact on our great customers and employees. We believe in nurturing a close-knit community within our town and company, so we seek someone who is genuinely committed to our craft, our people, and our purpose of spreading tranquility and warmth to our candle friends everywhere. If you are someone who wakes up every morning excited to contribute to our vision, eager to collaborate with your fellow coworkers, and driven to maintain our culture, then you may be the perfect fit for our team.

  • Developing and implementing strategies and initiatives that align with the company's overall vision and goals.
  • Demonstrate the ability to make informed decisions without requiring tactical direction.
  • Execute comprehensive, data driven marketing strategies to drive data-informed decision making, optimize marketing efforts, and maximize ROI across all marketing and e-commerce initiatives.
  • Continuously monitor and analyze key performance indicators, such as CAC, CLTV, CVR, AOV, ASP, NPS, and customer retention rate to drive data-driven decision-making, enhance marketing strategies, and ultimately contribute to the company's growth and financial success.
  • Develop and implement comprehensive marketing strategies aligned with company goals and vision, ensuring their successful execution to drive business growth and achieve desired outcomes.
  • Balance strategic planning with hands-on operational management, proactively addressing day-to-day challenges and optimizing processes to maximize efficiency and effectiveness.
  • Identify and address gaps in the current team structure, systems, and standards, implementing necessary changes to improve performance and optimize outcomes.
  • Foster a culture of continuous improvement, collaboration, and growth by providing leadership, mentorship, and support to team members as they adapt to new systems and processes.
  • Establish and maintain a culture of accountability by setting clear performance expectations, regularly reviewing progress, and providing constructive feedback to team members.
  • Bachelor’s degree in marketing, business administration, or a related field OR equivalent experience required.
  • 8–12+ years in ecommerce or DTC marketing
  • Experience at a $10M–$50M ecommerce brand (or scaling within that range)
  • Proven success owning CAC, LTV, forecasting, and growth targets
  • Experience rebuilding or restructuring a marketing team
  • Strong partnership history with Finance and Operations
  • Drive customer acquisition and lifecycle marketing strategies to maximize customer value and retention
  • Utilize forecasting, budgeting, and ROI discipline to optimize marketing investments and ensure cost-effective growth
  • Demonstrate Martech fluency in attribution and analytics to inform data-driven decision making and performance optimization
  • Provide strong leadership by fostering a culture of accountability, driving change management initiatives, and empowering team members to succeed
  • Communicate clearly and concisely to ensure alignment and clarity across the organization
  • Take ownership of projects and decisions, demonstrating high levels of follow-through and accountability
  • Be comfortable making tough decisions, when necessary, prioritizing the best interest of the company and its customers, while also being able to self-regulate public emotions to push forward with company goals & initiatives.
  • Ability to exhibit the small business mindset, even as the business grows. Ability to work well with and lead a team in this at times ambiguous context.
  • Prolonged periods sitting at desk and working on a computer.
  • On-site role working in an environment with various fragrances and scents.
  • Minimal travel (2 – 3 trips annually at times).
  • Experience working with a company that implemented and successfully utilized the Entrepreneurial Operating System (EOS) preferred.
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