VP of Customer Success
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About The Position
As Vice President of Customer Success, you will play a critical role in advancing our mission to transform lives across our primary market segment (middle and high schools), and our expansion market segments (post-secondary/college, and workforce/employer). This executive position is responsible for leading the entire post-sale customer lifecycle strategy, with a focus on increasing retention and loyalty, driving product expansion, and delivering measurable value to our customers. Success in this role will be defined by your ability and dedication to: Build and scale high-performing teams that consistently exceed retention and engagement goals by providing a clear team vision, sustainable professional development, and best practice strategies—empowering the team to contribute meaningfully to top-line growth and long-term profitability. Champion customer impact and outcomes by ensuring every user persona realizes the maximum value of our solutions, and that the voice of the front-line user is clearly and authentically represented in company decisions. Inspire and drive a culture of operational excellence by embracing innovation (emphasis on AI tools), simplifying team and customer workflows, and cultivating a metrics-driven mindset for continuous improvement—removing implementation friction, scaling impact, and pursuing efficiency.
