VP of Corporate Operations Support

CrossCountry Mortgage, LLC

79d • $145,000 - $155,000

About The Position

The VP of Corporate Operations Support is responsible for the daily operations of the regionalized Corporate Support Teams. The VP oversees a department of Corporate Support Managers, Production Managers, Loan Support Specialists, and Administrators. This department provides support for general loan questions, assistance with escalations (working with the appropriate departments), pipeline and production review, and coordinates the onboarding of new branches.

Requirements

• Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
• Minimum of 3 to 5 years’ experience in management.
• Experience with the mortgage lending function.
• Experience with FNMA, FHA, GNMA and VA housing loans.
• Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
• Experience with Encompass LOS system, a plus.
• Advanced analytical and managerial skills.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Collaborate with Corporate Support Managers to understand branch needs and develop plans to address them.
• Ensure the new branch onboarding process is followed by the designated Corporate Support Manager.
• Resolve branch complaints.
• Mentor and develop a department of Loan Support Specialists, Production Managers, Loan Support Specialists, and Administrators.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Develop, review and recommend overall operational systems and procedures for the mortgage lending functions.
• Develop new methods and procedures to increase daily operations efficiencies.
• Manage projects for deployment of new systems and procedures and perform testing as needed.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain an effective organization through the selection, training, compensation, motivation and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly and monthly production and compliance reports.
• Work closely with the Operations Initiatives team for workflow and system enhancements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior