Vice President of Client Engagement

Med A/Rx

2d•$160,000 - $175,000•Remote

About The Position

The VP of Client Engagement is responsible for providing a corporate level of relationship management to key customers while also being a resource that our clients identify with as a peer expert serving as a bridge between client needs and challenges as well as the solutions we provide.

Requirements

Undergraduate degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities
Minimum 5 years of experience with appropriate healthcare transactions such as billing and customer service that ultimately results in deep subject matter expertise
3 + years of demonstrated achievement of managing Tier 1 and 2 accounts in a Central Business Office (CBO) environment
Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED (you can test your speed here: https://speedtest.net/)
Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted

Nice To Haves

10+ years of experience with appropriate healthcare transactions such as billing and customer service that ultimately results in deep subject matter expertise

Responsibilities

Manage key customer relationships, becoming both a client advocate internally and serving as the main contact for the client, with the ultimate goals being client retention and client growth
Monitor performance, ensuring that SLAs are met/exceeded while managing internally with Operations to ensure a consistent delivery of high performance and maintaining acceptable margins associated with a client’s budgeted financial performance, aka managing the P&L
Develop strong relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels
Ensure that Meduit has regularly scheduled business reviews (monthly, quarterly, etc.) with the client to discuss performance reports and KPIs, patient satisfaction, and address outstanding needs; this role is responsible for helping to gather the data, creating the presentation deck, and both setting and leading the business review
Work within the client base to provide additional upgrade sales by always listening to client problems and demonstrating Meduit solutions across the Continuum, working with Outside Sales as needed
Manage Relationship Managers as their direct supervisor as necessary
As needed, and in partnership with the marketing team, assist in developing creative and effective sales and client collateral
In partnership with client services, be fully aware of our operational performance and work with leaders in Operations on problem resolution and service enhancement opportunities
Attend appropriate conferences and sales forums to maximize the exposure of Meduit’s services
Participate in pricing calls, as needed, for both existing and new business opportunities
Assist with client onboarding when/if needed