VP of Cards and Payments (Hybrid)

Default•Duluth, GA

11d•Hybrid

About The Position

Essential Duties/Responsibilities Strategic Leadership: Provides strategic direction and oversight for cards, payments, and related products and services, ensuring alignment with the credit union's overall objectives and growth targets. Utilizes competitive analysis and market insights to identify new opportunities and foster the integration of innovative solutions. Results Delivery: Drives the achievement of organizational OKRs and growth goals by completing projects on schedule and advancing business objectives. Leads the adoption and implementation of advanced technologies to strengthen product capabilities and operational effectiveness. Promotes continual professional development and skill enhancement within the team for technological advancement. Innovation Management: Champions innovation in cards and payments, ensuring the credit union remains a leader in payments and card technology, including artificial intelligence advancements. Payment Systems Oversight: Manages and optimizes payment systems (ACH, wire transfers, bill pay, mobile payments, FedNow, RTP, Zelle, cards/disputes, and emerging technologies) to ensure efficiency, security, and compliance. Cross-Functional Collaboration: Works collaboratively across departments to ensure the success and effectiveness of initiatives. Influences others through education and partnership. Operational Efficiency: Continuously evaluates and enhances operational processes, systems, and workflows to improve efficiency, reduce costs, and elevate the member experience. Compliance and Risk Management: Ensures all payment and deposit activities comply with applicable laws, regulations, and industry best practices. Identifies and mitigates risks through effective controls and monitoring. Team Leadership: Builds and leads a high-performing team by providing guidance, mentorship, and opportunities for professional growth. Holds team members accountable for performance. Stakeholder Relationship Management: Collaborates with executives, cross-functional teams, and business partners to ensure alignment and successful execution of strategic initiatives. Industry Awareness: Keeps current with trends, emerging technologies, and regulatory changes in the financial services and payments sector. Applies this knowledge to drive innovation and maintain a competitive edge. Strategic Planning Participation: Actively participates in organizational strategic planning, proactively shaping new strategies by anticipating future needs. Vision Alignment: Ensures all team members understand and align their goals with the company's strategic vision. Policy Adherence: Ensures activities are conducted in accordance with established credit union standards, policies, and procedures. Executive Communication: Keeps executive management informed about cards and payments activities and progress toward objectives. Team Support: Provides assistance and support to department team members, ensuring questions and problems are resolved courteously and professionally. Culture Promotion: Fosters strong, positive, and productive working relationships throughout the organization by demonstrating commitment to the company’s purpose, mission, and core values. Statement of Understanding This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks. Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law. Equal Employment Opportunity (EEO) Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union. E-Verify Georgia United participates in the U.S. Department of Homeland Security’s E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Responsibilities

Provides strategic direction and oversight for cards, payments, and related products and services
Drives the achievement of organizational OKRs and growth goals
Champions innovation in cards and payments
Manages and optimizes payment systems
Works collaboratively across departments
Continuously evaluates and enhances operational processes, systems, and workflows
Ensures all payment and deposit activities comply with applicable laws, regulations, and industry best practices
Builds and leads a high-performing team
Collaborates with executives, cross-functional teams, and business partners
Keeps current with trends, emerging technologies, and regulatory changes
Actively participates in organizational strategic planning
Ensures all team members understand and align their goals with the company's strategic vision
Ensures activities are conducted in accordance with established credit union standards, policies, and procedures
Keeps executive management informed about cards and payments activities and progress toward objectives
Provides assistance and support to department team members
Fosters strong, positive, and productive working relationships throughout the organization