VP, Loyalty Build & Integration Program Manager

Synchrony•Orlando, FL

About The Position

Role Summary/Purpose: The Loyalty Build & Integration Program Manager will lead projects to launch loyalty capabilities. To accomplish this, the team member must be effective in fostering cross-team relationships and bridging the comprehension gap between business teams and technology teams. This role oversees specific phases of a project and/or the entire project as Program Manager and oversees translation of business needs from the Product Manager into functional requirements. This role may work with other Project Managers of partnering teams as needed to ensure an aggregated program-level view of the overall scope of the initiative. The successful candidate will blend skill sets for the implementation of new loyalty features, capabilities and platforms. Essential Responsibilities: Provides leadership and oversight of interrelated projects of business, IT and external teams, program managing the sum that is a desired business objective outcome Defines scope and objectives of loyalty projects, and develops detailed business requirements with the Product Manager, from which IT Teams can create technical specifications Acts as the Product Owner in an Agile framework, providing direction to IT Teams as agreed upon per business needs Defines stories and prioritizes the backlog of features with the Product Manager to maintain the conceptual and technical integrity of enterprise loyalty platforms in an Agile framework Develops detailed project plans inclusive of each milestone, date and progress status, partnering with project leaders responsible for different internal functions and external suppliers to ensure a cohesive successful project launch Leads client teams through capabilities education, requirements gathering, design, build and validation project phases for loyalty platform migrations as needed Delivers loyalty projects engagements within the constraints of the schedule, features/functionality, and budget Analyzes and evaluates client-initiated changes to existing Loyalty systems to enhance or develop from a business perspective, taking into consideration technical impact from IT partners and ultimately prioritizing with the Product Manager Manages the work that must be done across multiple business functions to deliver an integrated solution usually composed of products, services, or a formalized solution offering Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol Collects, reviews and publishes project status regarding resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion. Conducts project obstacle analyses and submits recommendations for solutions while following methodology, policies and procedures. Assists the Product Manager in the development of the Product Roadmap for Core Releases to strengthen and make the platform strong and a competitive leader in the industry without compromising the integrity of the system or the company Analyzes complex Loyalty problems and issues and offers alternative business solutions. Conducts analysis on loyalty challenges/issues and leads the cross functional teams to resolution Perform other duties and/or special projects as assigned

Requirements

Bachelor’s degree. In lieu of a degree, a high school diploma and 8+ years of work experience in business, project management or business operations
A minimum of 6 years of demonstrated experience owning the build of business or IT project plans, developing business requirements, and project status communications.
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Nice To Haves

Business requirements and functional requirements development
Ability to quickly gain basic understanding of loyalty technology systems and processes needed for requirements accuracy
Ability to lead a cross functional team
Ability to direct and manage deliverables from external suppliers
Proficiency in JIRA and experience managing within the Agile framework of methodologies to achieve project results
Knowledge of IT architecture, infrastructure and systems dependencies
Business and consumer perspective
PMP or Agile certification

Responsibilities

Provides leadership and oversight of interrelated projects of business, IT and external teams, program managing the sum that is a desired business objective outcome
Defines scope and objectives of loyalty projects, and develops detailed business requirements with the Product Manager, from which IT Teams can create technical specifications
Acts as the Product Owner in an Agile framework, providing direction to IT Teams as agreed upon per business needs
Defines stories and prioritizes the backlog of features with the Product Manager to maintain the conceptual and technical integrity of enterprise loyalty platforms in an Agile framework
Develops detailed project plans inclusive of each milestone, date and progress status, partnering with project leaders responsible for different internal functions and external suppliers to ensure a cohesive successful project launch
Leads client teams through capabilities education, requirements gathering, design, build and validation project phases for loyalty platform migrations as needed
Delivers loyalty projects engagements within the constraints of the schedule, features/functionality, and budget
Analyzes and evaluates client-initiated changes to existing Loyalty systems to enhance or develop from a business perspective, taking into consideration technical impact from IT partners and ultimately prioritizing with the Product Manager
Manages the work that must be done across multiple business functions to deliver an integrated solution usually composed of products, services, or a formalized solution offering
Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks
Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
Collects, reviews and publishes project status regarding resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.
Conducts project obstacle analyses and submits recommendations for solutions while following methodology, policies and procedures.
Assists the Product Manager in the development of the Product Roadmap for Core Releases to strengthen and make the platform strong and a competitive leader in the industry without compromising the integrity of the system or the company
Analyzes complex Loyalty problems and issues and offers alternative business solutions.
Conducts analysis on loyalty challenges/issues and leads the cross functional teams to resolution
Perform other duties and/or special projects as assigned