VP, Logistics

Metropolis•Nashville, TN

5d•$160,000 - $175,000•Onsite

About The Position

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. As the VP, Logistics, you will be the strategic architect responsible for operational oversight, along with managing and strengthening key client relationships to drive long-term retention. This executive leadership role demands a blend of financial acumen, operational excellence, and high-level entrepreneurialism. You will oversee both HSD and MLL business—from P&L management and product innovation to client relations and vendor management—ensuring that every customer touchpoint is optimized, seeking out opportunities to enhance the relationship with key clients.

Requirements

10+ years in Customer Success, Account Management, or Logistics Operations, with at least 5 years in a senior leadership role
Proven track record of managing large-scale budgets and a deep understanding of P&L dynamics
Ability to translate complex data sets into actionable strategic insights
Exceptional written and verbal communications skills, with abilities to present to high level audiences

Responsibilities

Develop and lead the national strategy for baggage repatriation, focusing on meeting client expectations, and anticipating their needs to best serve our clients
Lead the Annual Operating Plan (AOP) process for the department, ensuring effective resource allocation to meet aggressive retention targets, while taking full accountability for the delivery business unit’s profit and loss, including revenue leakage, operating costs, and overall financial performance
Utilize executive strategic vision to mobilize the Direct to Consumer delivery service
Establish a culture of data-driven decision making that meets and/or exceeds client expectations (SLAs) and company standards for excellence, while constantly analyzing workflows and organizational design to identify synergies that reduce operational costs and improve the speed and quality of recovery efforts
Partner with Product and Engineering teams to advocate for features that address recurring customer pain points and prevent future churn, and drive operational efficiencies
Establish deep relationships with Airline clients by anticipating needs and developing solutions, while acting as the executive escalation point for high-value clients and corporate contacts, building trust and negotiating complex renewals or service-level agreements
Identify potential systemic risks in operations and implement proactive mitigation strategies to protect the business, ensuring all recovery practices comply with legal standards, industry regulations, and internal corporate policies
Build, mentor, and lead a high-performing team of front line agents, leaders, and vendors, fostering a culture of empathy, accountability, urgency, and data-driven decision-making
Experience with small businesses, supervising third-party partners and service providers, ensuring they meet rigorous performance standards and remain cost-effective
Break down silos by collaborating with Accounting, IT, and Operations to ensure a unified approach to the customer experience