VP, Loan Conversions

LoanCare

2h • Remote

About The Position

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of VP Loan Conversions. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Requirements

• High School Diploma or equivalent required.
• 8-10 years’ experience in mortgage servicing and servicing transfers.
• 5-7 years’ management experience.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending.
• Considerable knowledge of loan servicing practices.
• Advanced proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required.
• Analytical ability sufficient to apply data and information to the solution of administrative and operating problems.
• Considerable knowledge of workflow processes, staffing needs, and operational costs in a collection operation.
• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment.
• Ability to work independently with minimal direction and to meet deadlines.
• Demonstrate ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature.
• Ability to prepare an operating budget, anticipate and explain variances.
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals.
• Analytical and mathematical ability sufficient to calculate and evaluate performance metrics and apply them to increased efficiencies and the solution of administrative and operating barriers.
• Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers.
• Strong instructing and advising skills.
• Demonstrated ability to provide excellent customer service.
• Ability to enter and extract data from a computer database.
• Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries.
• Ability to maintain strict confidentiality

Nice To Haves

• Bachelor’s degree in business, accounting, finance or related field preferred.
• Background in the mortgage or real estate industry is a plus.

Responsibilities

• Ensures that loans in the mortgage servicing portfolio are serviced according to investor requirements and that accurate accounting and reporting records are maintained.
• Ensures that all aspects of boarding mortgage loans onto, and the removal of loans from the servicing system, are done timely, accurately and efficiently and within federal regulation.
• Ensures that all conversions are completed and reported to agency and clients as required.
• Manages all new client relationships related to the implementation process of flow and bulk loan transfers.
• Works with senior management to ensure proper controls and staff are in place to complete the boarding process.
• Oversees a team of managers responsible for the day-to-day activities of the boarding, removal, data integrity, and implementation processes.
• Oversees the management of the operations of the department.
• Manages, coach, counsels and develops department staff.
• Review transfer data and support activities to ensure compliance and adherence to state and federal regulations.
• Ensures accurate records of each loan transfer are maintained and ensures that transfer instructions and project artifacts are maintained and updated as needed to comply with applicable regulations.
• Reviews established procedures for conversions and ensures the proper controls are in place.
• Works with the operational managers to establish metrics and goals for the conversions staff and manages performance to these goals.
• Reports to government agencies as required.
• Keeps informed on government regulations pertaining to loan servicing.
• Manages all aspects of internal tracking systems and processes.
• Through subordinate managers, distributes work assignments to conversions staff.
• Performs quality control reviews as needed.
• Reviews and approves the annual budget, expectations, and goals for the conversions department.
• Assists with the management of vendors used in conjunction with departments under management.
• Develops products and assists with promoting those products used within the departments under management.
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures.
• All other duties as assigned

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k)
• Employee stock purchase plans
• Access to mental health resources, including free Calm memberships
• Initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Discounts on gym memberships
• Pet insurance
• Employee purchasing programs
• Access to a tuition reimbursement program that supports your continued education and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED
• Number of Employees: 1-10 employees