VP, Lending Service Team

LPL Financial•Tempe, AZ

5d•$109,309 - $182,181

About The Position

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. Job Overview: The Vice President, Lending Service Team is a critical role within the Banking & Lending organization. Our aspiration at LPL is to be the best firm in Wealth Management. To deliver on this, we are investing in best-in-class banking and lending solutions that will help advisors to serve their clients’ needs more holistically. In this role, you will have the unique opportunity to support our portfolio of lending solutions and drive adoption within LPL’s industry-leading distribution network. You will help build and lead a team of Lending Specialists who will support LPL’s lending solutions including margin and our new Secured Credit Account (SCA). SCA is a securities-based line of credit which provides Advisors with a new liquidity tool to help their clients take advantage of an opportunity to invest in a new business or real estate or meet an unexpected expense – all without disrupting their investment portfolio strategy. You will be a player-coach; you will directly support Advisors, coach, mentor, and lead your team members, manage day-to-day operations of the Lending Desk, and work closely with internal and external partners to deliver industry-leading experiences for our clients and drive strategic enhancements of our offerings.

Requirements

Bachelor's degree in Finance, Business Administration, or a related field
5+ years of experience within financial services (preferably in a wealth management context) with strong knowledge of securities-backed lending and margin
3+ years of people leadership experience with a minimum of 3 direct reports
Call center and/or service center experience preferred
Series 7 License or ability to obtain within 90 days (required)
Track record of providing exceptional support and service to client-facing financial professionals and their teams
Excellent verbal and written communication skills
Strong desire and ability to solve problems and find creative solutions to meet Advisor and client needs
High commitment to owning the end-to-end resolution of issues that involve multiple LPL teams
Highly organized with proven ability to prioritize multiple tasks
Ability to listen carefully and respond emphatically and effectively
Ability to learn, assimilate, and communicate information effectively
High intellectual curiosity
Proven ability to build strong relationships with colleagues and Advisors
Ability to work in a fast-paced, dynamic environment with a focus on results

Responsibilities

People Management (70% of role focus ) Monitor, coach, set performance goals, and motivate the team.
Assist in the ongoing training and development of staff.
Track individual and team progress and celebrate when they reach milestones for continuous improvement and performance.
Ensure staff adhere to assigned shifts and are effectively executing in a timely manner
Ensure frontline associates have the necessary resources, support, and expectations to best support our advisors, their office staff and end-clients.
Efficiently and effectively manage administrative duties: create and maintain key performance indicators for service model, hiring, shift scheduling, timecard approvals, time off requests, etc.
Conduct daily huddles and regularly cadenced team meetings (in-person and virtually) to ensure consistent communication with the team
Drive team culture and team engagement to instill continuous improvement, best in class service, advisor advocacy, and live in to LPLs mission and value statements
Advisor support and advocacy (30% of role focus): Serve as SCA, SBLOC and Margin product expert and support Advisor inquiries, including, but not limited to: Key product characteristics, benefits, risks, and positioning.
How to use the systems and technology that support these products over the product life cycle from loan origination, loan draws, loan payments, to account closure; and Product policies and procedures.
Support Advisors in client meetings related to SCA and Margin
Approve interest rate discount requests for SCA and Margin, within delegated authority
Manage lending product policy exception request escalations
Collaborate with Regional Banking and Lending Consultants to help new Advisors transition external client loans to LPL
Provide superior customer service to large base of financial professionals; measurable by various key performance indicators (SLA’s, Service Quality metrics, efficiency metrics).
Embrace financial professional and end-client feedback and seek to identify ways to improve the overall experience for banking and LPL Financial
Handle escalations requiring managerial support.
Identify opportunities to proactively mitigate advisor friction, and ensure transparency across leadership team of opportunities and risks
Provide feedback and suggestions for continuous improvement to the Product Manager, Lending Solutions
Work with third parties, including SBLOC partners and third-party lenders to facilitate loan origination and takeovers.
Help to facilitate and track end-to-end processes (e.g., loan takeovers, collateral distributions) by coordinating various internal partners and following up with advisors.