VP IT Infrastructure and Operations

Academy Sports + Outdoors • Katy, TX

255d

About The Position

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. Reporting directly to the CIO, this is a key leadership role within the organization which is responsible for all keep-the-lights-on operations including all IT infrastructure, operations, stores, and level 1&2 support of all non-eCommerce business applications. This leader will always challenge the status quo, live by, and instill in the team values of always executing with excellence and responsible leadership by being a good student of the business. They develop and lead a high-performing team responsible for modernizing while optimizing IT infrastructure and operations for flexibility, scale, and reliability. They will be responsible for all operations, design and engineering, capacity planning, service provisioning, disaster recovery, patch management, and vendor management.

Requirements

• 4-year university degree required, MBA and/or graduate degree in related field preferred.
• Minimum 12 years of experience in managing IT Infrastructure and Operations required.
• Retail experience strongly preferred.
• Experience in running a managed services environment is strongly preferred.
• Proven experience in a senior leadership role managing large-scale IT infrastructure and operations in a retail environment.
• Deep understanding of retail business processes and the critical role of technology in supporting them.
• Extensive knowledge of IT infrastructure components, including networking, servers, storage, cloud computing, and security systems.
• Strong understanding of retail-specific technologies such as POS systems, e-commerce platforms, and supply chain management systems.
• Ability to analyze and synthesize information concisely and make recommendations.
• Excellent communication skills (oral and written).
• Strong organizational skills and the ability to manage multiple priorities.
• Strong project management, leadership, and negotiation skills.
• Strong skills in conflict resolution and problem-solving.
• Results orientation with strong analytical and interpersonal skills.
• Creative problem solver who thrives when presented with a challenge.

Responsibilities

• Develops and executes the overall IT infrastructure and operations strategy in alignment with the company's business goals and growth plans.
• Develops and executes the vision, strategy, and roadmap for all distributed and centralized IT infrastructure services.
• Owns and manages the level 1 and level 2 support functions for all non-eCommerce business applications.
• Manages the relationship with third-party managed services providers to ensure the highest level of services to business partners.
• Focuses on building and mentoring a high-caliber team who strives to execute with excellence.
• Works with Cybersecurity to strengthen the overall cyber-risk posture through technological investments.
• Prepares and manages budget and operating plan for areas of responsibility.
• Maintains strong partnerships inside and outside the company to bring best-in-class capabilities, technologies, and ideas to our business.
• Contributes to the overall business strategy as part of the leadership team.
• Drives major projects to completion within budgeted timeframes and cost.
• Manages ITSM processes including Incident, Request, Problem, and Change processes efficiently and effectively.
• Anticipates future infrastructure needs based on business expansion and technological advancements.
• Evaluates and recommends new technologies and solutions to enhance operational efficiency.
• Oversees the design, implementation, and maintenance of the retail IT infrastructure.
• Establishes and monitors key performance indicators (KPIs) to measure the performance and efficiency of IT infrastructure and operations.
• Develops and implements service level agreements (SLAs) for critical IT services.
• Implements and maintains robust monitoring and alerting systems to proactively identify and resolve potential infrastructure issues.
• Develops and implements disaster recovery and business continuity plans.
• Builds, leads, and mentors a high-performing team of IT professionals.
• Manages relationships with external vendors and service providers for IT infrastructure and operations.

Benefits

• Equal Employment Opportunity
• Workplace environment that values hard work, commitment, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree