VP, IT Delivery

‎ConnectWise

1d•Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Vice President of IT Delivery is responsible for leading a global team of experienced professionals and managers focused on the IT Delivery strategy for innovation through IT. This role supports program managers and business leaders to deliver functionable and consumable IT products and services across the organization.

Requirements

Exceptional leadership and customer service skills
Ability to effectively communicate complex problems and information that is understandable to colleagues cross-functionally
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
Excellent presentation and communication skills
8+ years of experience in IT delivery and/or program management in complex and challenging business environments, using Agile frameworks
5+ years of hands on and direct experience with JIRA / Azure DevOps (ADO)
5+ years of Managerial experience

Responsibilities

Sets goals and objectives for multiple teams for achievement of operational results
Acts as a department leader while establishing and implementing strategies that have short to mid-term impact on the business results in alignment with the functions objectives
Functions as the SME of the IT team and provides updates and communication to Executive Leadership
Manages experienced professional and management level colleagues
Develops plans and talent required to optimize the execution of the IT team’s strategies
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Champion an AI-first approach and promote adoption of AI, Agile, and IT Delivery principles across the enterprise
Defuse conflicts, secure consensus, and clarify ambiguous technical or business use cases
Lead IT Steer-Co and organize IT structures aligned with business functions and value streams
Develop and manage IT intake, prioritization, and portfolio processes for visibility and impact measurement
Establish delivery models in JIRA/Azure DevOps, including dashboards, scoring metrics, and continuous integration principles
Partner with IT leaders to define release processes, composable architecture strategy, and cadence communication
Work with Product Owners/Managers on backlog structuring and requirements gathering
Collaborate with business partners to anticipate innovation needs and integrate them into IT’s roadmap
Directly manage strategic initiatives and track IT accomplishments
Improve delivery velocity and quality across IT teams
Ensure governance, compliance, and security are embedded in development stages