VP, Implementation

nimble•Chesterfield, MO

6d•Hybrid

About The Position

The VP of Implementation Services oversees a dynamic, distributed team, ensuring the successful implementation of nimble services and solutions. This role emphasizes client satisfaction, repeatable solution delivery, and strategic alignment with company priorities. The VP of Implementation will have deep experience leading complex teams and the executive presence to present to the Executive Leadership Team (ELT). S/he will also have demonstrated experience prioritizing competing requirements from a diverse group of stakeholders.

Requirements

Bachelor’s Degree
PMP education/training
Minimum of 10 years of strong operational experience
Minimum of 5 years of project management or related experience
At least 3 years in a senior management role
Management in a large and complex environment
Working knowledge of operations at the intersection of services and software
Experience leading transformative projects
Thorough experience identifying and addressing client needs; developing and sustaining deep client relationships
Demonstrated experience as a team leader, leading teams to generate a vision, establish direction, and motivate members to achieve established goals
Excellent presentation and verbal and written communication skills, including effective reporting of operations, issues, and performance
Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships
Possess personal qualities of integrity, credibility, and commitment to nimble solutions’ vision and values
Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results
Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit
Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis
Client Centricity. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations

Responsibilities

Responsible for leading a team of highly talented Implementation and Program Managers focused on new client implementations, strategic programs, infrastructure development, and claims operations management
Partner in the development of the strategy and drive the tactical plans to execute new client implementations
Develop strategic and collaborative relationships with cross-functional business partners in a highly matrixed environment, while delivering high-quality client implementation services
Utilize a deep understanding of RCM KPIs and business levers to drive process improvements
Define, manage, and monitor team performance using implementation metrics and KPIs, adjusting strategies and processes as needed to successfully execute the needs of the business
Continuously refine operational processes to achieve excellence
Identify emerging issues, derive solutions, and drive key initiatives to challenge and enhance business performance
Effectively communicate internally and externally the company's mission/vision/values, as well as strategic and tactical implementation processes
Develop and implement strategies to meet performance guarantees, serving as an advocate for both operations and clients
Develop, manage, and continuously improve upstream and downstream transition processes from Sales to Implementation to Client Management to ensure smooth handoff and excellent Client experience