VP, Human Resources - Technology & Operations

Synchrony

33d

About The Position

Role Summary/Purpose: As the VP, Human Resources - Technology & Operations, you’ll serve as a business partner for exempt employees and their teams of non-exempt employees across the Global Servicing team. This position plays a key role with business clients as a strategic partner, diversity champion, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of innovation to help drive results for high-performance teams, an inclusive culture, and a positive employee experience. Additionally, this role will help lead initiatives and drive engagement for virtual & hybrid hubs in Cincinnati-West Chester, OH and Rapid City, SD. Candidates should be located near one of these hubs, Cincinnati-West Chester, OH is preferred.

Requirements

• Bachelor's degree or in lieu of a degree 9+ years of experience in Human Resources, ideally in an HR Generalist role
• 5+ years of increasing HR Generalist experience in Human Resources
• 5+ years of project management/strategic partnering experience
• Experience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employees
• Experience supporting a geographically diverse, matrixed client group

Nice To Haves

• Experience within financial services and/or technology organizations
• Human Resources experience in a call center environment
• 2+ years' experience working with remote/virtual teams
• Master’s degree in Human Resources or Business-Related Field
• Demonstrated strength in coaching, employee relations and conflict resolution
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills
• Very strong influence, relationship building and change management skills
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

Responsibilities

• Provide HR business partner support for clients across the Global Servicing organization
• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management
• Develop and implement impactful engagement plans in support of Synchrony’s culture, values, and to champion diversity and flexibility
• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization
• Manage trust-based stakeholder and employee relationships proactively
• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions
• Work with external staffing organizations to identify and recruit key talent and to foster a diverse candidate pipeline
• Lead other initiatives or projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees