VP Head of Relationship Management

Fidelity Investments • Boston, MA

115d

About The Position

Fidelity Digital Assets is a subsidiary of Fidelity Investments and operates as a separate business dedicated to digital assets. Our team combines the operational and technical experience that institutions and investors have grown to expect from a Fidelity business to deliver a completely new offering for this asset class. We are dedicated to building products and services that help institutions adopt digital assets and innovate within the increasingly digital world of finance. In this role, the VP, Head of Relationship Management will partner with the broad management team to help enhance partnerships, shape the strategy, and develop a roadmap to continue to advance and evolve the business. You will provide leadership, coaching and training for a global team of Relationship Managers focused on driving deeper relationships, client loyalty, retention and business growth. Your leadership will help Fidelity Digital Assets organically grow our business and increase share of wallet, shape the future of our organization, and build strategies to ensure our Clients and Associates are successful.

Requirements

• Proven success in building and leading an institutional relationship management team.
• Minimum of 15 years of relevant financial services experience.
• 5+ years of people management experience in a financial operations setting.
• Ability to engage with Institutional Client executives.
• Experience with oversight of complex operational processes.
• Proven leadership skills in fast-paced, collaborative environments.
• Expertise in the Digital Assets space.
• Strong relationship management and communication skills.
• Ability to work in ambiguity and set tone for peers and team.
• Proven risk-management and problem resolution skills.

Nice To Haves

• Global experience in financial services.
• Experience in technology-led services.

Responsibilities

• Partner with the management team to enhance partnerships and shape strategy.
• Develop a roadmap to advance and evolve the business.
• Provide leadership, coaching, and training for a global team of Relationship Managers.
• Drive deeper relationships, client loyalty, retention, and business growth.
• Grow the business organically and increase share of wallet.
• Shape the future of the organization and ensure success for Clients and Associates.
• Engage with Institutional Client executives for strategic alignment.
• Oversee and supervise complex operational processes.
• Build and manage relationships with demanding clients and business partners.
• Drive innovation through curiosity and understanding of business processes.

Benefits

• Hybrid working model that blends onsite and offsite work experiences.
• Working onsite is important for business strategy and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities