VP, Head Claims of Technology

QBE Insurance Group • New York, NY

1d • Hybrid

About The Position

This role, supporting the Claims Division in North America, will assume complete end-to-end accountability for the delivery of IT Services including build and supply, divisional and global projects, development, support and work requests/BAU by partnering with program management and third-party providers ensuring quality assurance and managing budget and resource allocation. This role is the primary interface between IT and the business, ensuring alignment between business strategy and IT, and driving continuous operational efficiencies with an enterprise mindset. Responsible for the facilitation of the project pipeline and program management accountability for all IT projects.

Requirements

• Bachelor's Degree or equivalent combination of education and work experience
• 10+ years relevant experience
• Property & Casualty claims experience
• Project delivery methods including Waterfall, practical Agile and Devops
• Exposure to digital solutions
• Excellent interpersonal skills with the ability to interact constructively with a wide range of interested parties
• Strong analytical and problem-solving skills
• Ability to negotiate effectively
• Finance management - including budget management, forecasting and cost analysis
• Resource management – planning and scheduling (including cross functional teams)
• Strong strategic planning capabilities (approaches and processes, tools, deliverables)
• Programme management – ability to manage multiple, complex projects whilst meeting deadlines
• Ability to understand industry trends, competitor or future competitor’s strategies and product roadmaps
• Ability to effectively adapt to rapidly changing technology and apply it to business need

Nice To Haves

• Guidewire Solutions
• Demonstrated ability to effectively communicate with all levels in IT and business
• Experience of managing cross functional teams and matrix management
• Experience of negotiating and influencing executive level sponsors
• Proven experience of interpreting business strategy and translating this into IT strategy
• Significant project management/ co-ordination, including managing multiple projects and complex projects to quality, time and budget
• Strong track record of technology delivery
• Experience of managing external vendors
• Significant experience in the insurance industry
• Advanced working knowledge of best practices and market trends in application development, including innovative systems and technology
• Advanced working knowledge of insurance terminology, property and casualty billing systems and policy administrations systems
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Good knowledge of QBE business, structures and processes
• Well-rounded knowledge of change management and control methods and processes
• Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
• Good understanding of the architecture discipline, processes, concepts and best practices
• Sound knowledge of problem analysis, structure analysis, and design techniques
• In depth technical understanding of relevant technologies
• Business and financial awareness of the impact of Service Levels and any associated failures
• Advanced working knowledge of software development lifecycle and relevant milestones; project management methodology
• Ability to capture and communicate business demand / requirements to IT teams
• Technical acumen – ability to understand how the technical infrastructure supports the business

Responsibilities

• Maintain the strategic view of business objectives and needs and align end to end delivery of IT solutions with business needs through consistent engagement with key stakeholders
• Apply business solutions that consider both immediate and long-term organizational objectives
• Ensure each project and service within the portfolio delivers against its proposition aligned to the organizational strategy
• Provide subject matter expertise on business demand and assist the business in determining the value-add. Forecast demand within the portfolio back into IT Services.
• Strategic and business alignment input to the complete end to end delivery of customer solutions; overseeing the capturing of business requirements as required
• Manage the end-to-end program of IT projects for the business, leveraging project management & business analysis resources, along with central IT services
• Contribute to the development of the overall IT Strategy for the division as part of the leadership team in order to maximize productivity and performance
• Develop and implement departmental vision and translate into achievable targets and goals to effectively lead the team in the strategy delivery
• Ensure that the department remains appropriately structured, resourced, trained and equipped to support the business and fulfil their functions
• Develop, maintain, document and implement relevant policies and procedures for the conduct of IT activities and engagements
• Assist in the design & simplification of business products with a view to minimising technology debt, leveraging technology solutions & software packages
• Ensure SLA’s are aligned to business operational needs on an ongoing basis
• Operational Risks and Issues are effectively managed within the portfolio, and the estate is kept secure and current
• Manage the relationship with business and IT to ensure operational efficiency initiatives are identified and implemented
• Communicate updates and /or changes in the IT strategy to all business stakeholders
• Ensure regular and open communication across IT Centres of Excellence to ensure early visibility and potential pipeline projects and emerging business needs
• Work with the business to identify portfolio projects and identify & facilitate project resources as required to ensure delivery
• Oversee the development of business cases, scoping papers and project initiation documents (Pre-Concept/Concept) for projects within the portfolio
• Brief and report on the environment, project portfolio and services related to status, scope, budget, timeframes and resources as appropriate
• Oversee design, build and test activity and ensure use of suitable tools and processes
• Apply the necessary controls and safeguards to protect business services from disruption through inappropriate, poor quality or uncontrolled change from any source
• Lead, motivate and manage a team to ensure the overall output and quality of the service provided by the team is within specified levels
• Establish clear accountabilities and authority levels for direct reports and build strong culture of accountability and performance to ensure delivery of business
• Drive and foster a culture of continuous improvement, motivation, collaboration, empowerment and entrepreneurialism within the department
• In collaboration with external partners and internal subject matter experts, develop a methodology for planning and executing initiative deliverables to align with QBE’s overall governance structure

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Executive