VP Group Account Director

Klick Health•Philadelphia, PA

55d•Hybrid

About The Position

Klick Health is in pursuit of a Client Service Lead for our client services team. This seasoned professional will be spearheading a team of client service experts, as well as orchestrating the management of a diverse portfolio of accounts and brands. In this elevated role, you will be at the helm of cultivating and nurturing senior-level client relationships. Demonstrating a knack for identifying untapped client opportunities and offering strategic counsel, you will be responsible for fostering the organic growth of these accounts. Your leadership will be instrumental in ensuring our continued excellence in client service and strategic partnerships. We believe in autonomy, meaning you'll be running your own business and responsible for your team, which is why we need someone who is a disciplined, self-starter with the ability to work independently. The appropriate candidate for this role should be comfortable taking educated risks and confident in their ability to make decisions. To do so, we will give you the tools you need to succeed and work collaboratively with you to ensure your strengths are optimized. You'll have an amazing support system working with you and standing beside you at all times.

Requirements

12+ years client services experience in the advertising industry
5+ Years pharmaceutical/healthcare advertising experience
Comfortable managing 12M+ in scope of business
Oncology Experience a must
Experience overseeing clients and brands or managing one large piece of business
Proven ability to build strong relationships with senior level clients
Proven ability to grow client business
Ability to manage, nurture, and grow a team of client service professionals
Ability to identify business changes in order to allocate resources effectively.
Identifying client business objectives and account planning
Setup, lead, and run client meetings, provide follow-up and recap notes
Strong financial acumen, forecasting, and budget planning
In partnership with Project Management, review and create scopes of work
Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
Strong presentation and communication skills are a must
An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
Comfort and enthusiasm for integrating AI into your work
University degree required, MBA preferred
Travel: As need travel to client, mainly in the US and Canada
Valid passport is required
Hybrid work environment, two days a week in the office required

Responsibilities

P&L responsibility for assigned clients
Responsible for discovering and managing opportunity and/or risk related to portfolio
Manage and work to exceed client expectations
Act as the client ambassador within Klick.
Monitor project execution to ensure success and that projects comply with regulatory requirements
Lead cross-functional teams in delivering programs across multiple channels and managing opportunities and risks across the portfolio.
Understand the industry vertical, regulatory and political environments, and industry pressures -
Relentlessly develop roadmaps for clients to identify and leverage ongoing opportunities for their success
Articulate client's brand vision and objectives to the team to design initiatives to drive client's business forward - Work with the other client vendor partners for mutual success
Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
Understand client's business, industry, competitors, key drivers, environment, etc.
Relentlessly work to identify opportunities to bring value to our client's businesses
Articulate client's brand objectives and ensure they are incorporated into recommendations
Lead the development of the account plan for each client
Strong presentation and communication skills is a must
An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US