VP, Field Operations

Advance Auto Parts-posted 7 months ago

Full-time • Executive

Boston, MA

Motor Vehicle and Parts Dealers

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At Advance Auto Parts, a Vice President of Operations (VPO) is a senior leader in the Region. The VPO must be knowledgeable of all facets of operating multiple (150-200) Advance Auto Parts stores. Each Vice President must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. This position will cover stores within MA, ME, NH, RI, VT and NY. The ideal candidate will be located within or willing to relocate to that territory.

Partner with Area HR Director and Managers, Retail Store Management Recruiter(s) and Trainer(s), Asset Protection Manager, etc., to set and execute the company's key strategies in the Region
Partner with RVP and SVP of Operations, SVPs of Operations Support and Store Support Team to continuously improve operational procedures/processes, share best practices, and create new, innovative ways to meet strategic objectives
Develop annual plans and maintain at least a one-year outlook on sales growth, budgets and forecasts, business trends, new store site selection and openings, and bench strength
Build and maintain a high standard of customer service that creates superior customer experiences and loyalty; coach District Leaders in a way that is inspirational, improves results and produces high levels of customer service
Maintain constant focus on building high performing teams through a culture of training and development for internal Team Members, aggressive acquisition of outside talent, and low turnover
Ensure management team values diversity and supports a fair and respectful environment for both Team Members and customers; including high performance, recognition, candid feedback and rewards for performance exists on their team
Spend 50-60% of the time visiting assigned districts and stores to ensure proper execution of all initiatives, consistent or better store conditions, and understanding of customer service expectations by all Team Members; visit competitors in all classes of trade to evaluate their best practices as applicable
Demonstrate an eagerness to be a team player and assist in other functions as assigned by Area leaders and upper management

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
Strong presentation and communications skills, including ability to write reports, business correspondence and procedural manuals
Proficient in Microsoft Office Suite, Hyperion and other computer-based tools
Ability to work with mathematical concepts, including creation of budgets and P&L management and analysis; apply concepts such as fractions, percentages, ratios and proportions to practical situations including graphing and the interpretation of mathematical modeling
Knowledge of retail management best practices including sales, customer service, inventory management, risk reduction and Human Resources skills
Think strategically, analyze issues and options; effectively manage and facilitate change
Effectively delegate and supervise multiple projects throughout the Region to ensure timely and quality execution
Ability to work an assortment of days, evenings, and weekends as needed
Ability to travel extensively throughout the Region and organization on a weekly basis with extensive overnight stays

5-10 years multi-unit management experience in a fast-paced and highly dynamic retail environment
Proven track record in meeting sales and gross margin targets in a multi-unit environment
Successful experience managing profitability; proven financial and business acumen

Position is eligible for bonus based on individual and group performance

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