VP, FICC Trading - Client Services
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Maintains and enhances relationships with existing clients. Promotes customer retention and satisfaction through frequent client meetings and discussions covering business strategy, new products, service requirements and market developments. Develops product marketing material; prepares ands conducts client presentations; resolves complex service problems; has a thorough understanding of their accounts' requirements; may establish business plans, assign targets, and set goals; may monitor performance of client services staff.
Requirements
- Strong communication skills with an understanding of how to tailor messages appropriate to the audiences
- Strong client service skills
- Rapidly assess problems, perform root cause analysis and reason out creative solutions
- Manage workload to manager imposed or self-imposed deadlines
- Advanced Excel and PowerPoint skills – includes pivots, macros, and charts
- Comfortable engaging people at all levels of the organization to ask questions and solve problems
- An organized, self-starter that can execute on deliverables without constant follow up from management
- Comfortable with escalation and communicating information proactively
- Own issues and see them through to resolution, relentless follow up
Responsibilities
- Maintains and enhances relationships with existing clients.
- Promotes customer retention and satisfaction through frequent client meetings and discussions covering business strategy, new products, service requirements and market developments.
- Develops product marketing material
- Prepares and conducts client presentations
- Resolves complex service problems
- Has a thorough understanding of their accounts' requirements
- May establish business plans, assign targets, and set goals
- May monitor performance of client services staff.
Benefits
- This role is eligible to participate in the annual discretionary plan.
- Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
- Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
