VP - FFIO Quality Management

Fidelity Investments•Merrimack, NH

47d•Hybrid

About The Position

The FFIO Quality Management Vice President is a new strategic role responsible for the proactive identification of risk and establishment of controls to mitigate gaps in the control environment. This role requires an innovative and thoughtful leader to create a significantly improved control environment using automation and data analytics. You will be required to engage with all parts FFIO to optimize the use of the process and control data available among the various groups to synthesize the various data sets and identify difficult to identify thematic issues that when addressed can significantly improve our control environment and our associate experience. Along with internal coordination and communication, you will work extensively with leaders of all operational areas, as well as FFIO Risk and Technology. The role is expected to be a strategic leader in the FFIO Digital Operations organization and participate in strategic planning, quality management training and education, associate development and other leadership opportunities as needed.

Requirements

Bachelor's degree required.
15-20 years' experience working in operations focused on control design and improvement
At least 5 years in a management or leadership role.
Demonstrated experience in audit, risk or quality management related roles required.
Experience with data analytics tools and techniques
Knowledge of operational processes and controls
Expertise in risk and quality control functions
Excellent communications skills
Strong in critical thinking and analytical skills
Ability to collaborate and build consensus
Ability to manage a team supporting multiple operational functions
Ability to work effectively with business partners
Strong presentation skills, executive presence
Ability to influence outcomes
Ability to quickly understand complex processes and assess control gaps

Nice To Haves

Professional quality/risk/audit/ compliance/technology-related certifications a benefit (e.g. CPA, CIA, CISA)
Demonstrated process improvement capabilities

Responsibilities

Quickly understand complex processes and assess risk across the entire FFIO organization.
Analyze incident data to identify themes and prioritize opportunities for improvement in the operations.
Influence the organization in making process improvements.
Establish and maintain a Quality Controls & Analytics framework focused on quality and accuracy improvement.
Partner with stakeholders in operations, as well as external groups, to ensure opportunities are optimized and appropriately prioritized.
Formalize a data analytics approach focused on issue identification through creative thinking and automation
Effectively interact with all levels of management to handle all aspects of the Process Assurance and Control process
Collaborate with the robotics and other automation teams to ensure controls and processes are effectively designed to reduce the potential for exposure.
Provide regular updates to senior FFIO leadership.
Contribute to business planning and strategy development. Drive improvements and risk reduction efforts. Use conceptual and creative thinking; interpersonal understanding; analytical skills
Manage and develop associate talent and growth
Lead initiatives in a fast paced and deadline driven environment
Establish and continually improve standard operating procedures for quality control.