VP, DIGITAL STRATEGY- CHARLOTTE (HYBRID)

Compass Group•Charlotte, NC

20d•Hybrid

About The Position

Healthcare Digital is a division of Compass Digital—the innovation and tech arm of Compass Group. Our integrated approach can be applied to various service lines within healthcare and community living facilities. We work directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors. We are a diverse team of inventive problem solvers focused on creating new solutions to positively impact patients, residents, and those interacting with them. Our commitment to excellence and patient-centric approach guides everything we do, as we aim to make a lasting impact on the lives of individuals through digital innovations. Compass Digital is the innovation company within Compass Group, creating cutting-edge digital hospitality experiences for universities, hospitals, corporate ofﬁces, sports and entertainment venues, and beyond.Job SummaryAs a part of Compass Digital’s – Healthcare Digital team, the VP Digital Strategy will lead work with the Compass Healthcare business to drive and execute digital growth strategies across the healthcare portfolio with a focus on patient and retail experiences, account management, sales enablement, and product growth. This role combines strategic vision with hands-on commercial leadership to support expansion, drive adoption of digital solutions, and articulate compelling narratives that resonate with clients and stakeholders. This position requires close collaboration with sales, marketing, product, and business partners to strengthen relationships with existing accounts, enhance product positioning, and expand the digital healthcare ecosystem. The ideal candidate for this position will have a combination of technology and business experience, along with proven consulting and/or management skills driving strategic projects within large retail or services-based organizations.

Requirements

10+ years of progressive leadership experience in digital strategy, innovation, commercial operations, or account management within the healthcare or health tech sector.
Ability to quickly relate to a company's business and technology strategy with clients / partners as well as internal leadership level within the sector.
Ability to grow and develop strategy team by elevating current performance to keep pace with organizational growth
Experience managing and executing large scale technology and digital transformation strategies in large organizations.
Proven communication skills in delivering presentations and managing communication in large organizations.
Strong experience working with digital health platforms, experience in food and nutritional services or support services a plus
Bachelor’s Degree required
Experience in a digital agency, services firm, or consulting organization
Experience working on projects in other digital channels – Mobile, Social, Digital Marketing, Technology Management, Project Management
Located in Charlotte or ability to relocate to the Compass office in Charlotte, NC

Responsibilities

lead a team to scale vision and impact across Healthcare sectors with a focus on pre-sales, sales and post implementation support
Sales enablement - targeted client growth strategy for digital solutions include for existing and new business
Technical account management - account success including best usage of solutions as well as managing escalations post deployment
Consistently identify new opportunities to drive digital programs into the business and drive results
Act as a senior strategic advisor to sales teams, providing thought leadership, market insights, and competitive positioning
Create tailored messaging, use cases, and client-facing assets that articulate the value proposition of digital healthcare products in partnership with the product and marketing teams
Work with sales teams to drive successful RFPs, proposals, and solution demonstrations
Support the sales team as needed and provide support on digital and innovation in Healthcare to differentiate and grow new sales
Support brand elevation through executive-level content and strategy communications
Provide governance updates to senior business leadership on a regular basis
Represent the organization in external forums, conferences, and client presentations as a digital healthcare strategist
Oversee strategic account management for key healthcare clients, ensuring satisfaction, retention, and upsell opportunities with digital and technology offerings
Build and maintain relationships across existing accounts to be seen as a trusted digital advisor
Partner with product, marketing and engineering leadership to identify opportunities for upselling, cross-selling, and enhancing utilization of existing digital solutions
Key point of contact for escalation management for digital solutions and oversee to resolution