VP, Digital Product Management – Authentication & Identity

Wells Fargo Bank•San Francisco, CA

1d•$119,000 - $224,000•Onsite

About The Position

This role sits within Wells Fargo Wholesale Digital , the organization responsible for delivering secure, scalable digital platforms for the bank’s Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients. These businesses serve middle‑market, large corporate, and institutional clients who depend on Wells Fargo’s digital capabilities to manage cash, execute transactions, and operate their businesses at scale. Within Wholesale Digital, CB/CIB Digital drives the end‑to‑end digital experiences that enable trusted interactions across web, mobile, APIs, and internal platforms. Operating in a highly regulated environment, this group balances security, usability, and performance to support some of the most complex financial workflows at the bank. As Lead Digital Product Manager , you will serve as the single‑threaded owner for authentication strategy and platform execution , defining how customers and employees securely access Wells Fargo’s wholesale digital experiences today and in the future. You will lead initiatives spanning identity verification, multi‑factor and adaptive authentication, token and credential modernization, device trust, and risk‑based access—partnering closely with engineering, cybersecurity, fraud, risk, and design leaders. This role requires deep expertise in authentication and identity platforms—or a strong product and data background focused on authentication‑driven experiences—combined with the ability to lead enterprise‑scale modernization efforts end to end. Why This Role Matters Authentication is the front door to every digital interaction—and sits at the intersection of trust, security, and user experience . In Wholesale Digital, the authentication platform protects high‑value client relationships, safeguards the bank, and enables digital growth across CB and CIB. In this role, you will define how millions of secure interactions occur across Wells Fargo’s wholesale ecosystem, setting the foundation for modern digital access while navigating evolving threats, regulatory expectations, and client needs. This is a rare opportunity to build and modernize an enterprise authentication platform at scale , influence executive decision‑making, and shape the future of secure digital experiences in one of the world’s largest financial institutions.

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years’ experience related to authentication, identity, or IAM platforms

Nice To Haves

Experience with passkeys (FIDO2), biometrics, device binding, or adaptive authentication models
Strong working knowledge of: Multi‑factor authentication (MFA) Authentication tokens (hardware and software) Identity and access management (IAM) concepts
Proven leadership of enterprise‑scale, cross‑functional initiatives with material customer or risk impact
Experience modernizing or replacing legacy authentication platforms
Background in financial services, fintech, or another highly regulated environment
Familiarity with risk‑based authentication, fraud detection, or digital identity platforms
Executive‑level communication skills with the ability to influence senior stakeholders
Demonstrated ability to translate complex technical solutions into clear business and customer value
Strong analytical mindset with experience using data, experimentation, and signals to drive product decisions
Candidate must be willing to work onsite at one of the locations listed below.
On-Site Locations: 333 Market Street; San Francisco, CA 550 S Tryon St; Charlotte, NC

Responsibilities

Own the enterprise authentication product vision, strategy, and multi‑year roadmap , aligned to business growth, risk posture, and customer experience outcomes
Lead the end‑to‑end modernization of the authentication platform—from legacy tooling through future‑state architecture and experience delivery
Translate complex business requirements, risk signals, and customer journeys into scalable, reusable authentication capabilities
Evaluate and integrate emerging authentication technologies including passkeys, biometrics, device intelligence, and behavioral signals
Drive outcome‑oriented execution from ideation through delivery, measurement, and iteration
Define and evolve strategies for: Multi‑factor and adaptive authentication Token lifecycle management (hardware and software) Step‑up and risk‑based authentication experiences Device binding and device trust frameworks
Lead the transition away from legacy authentication methods toward modern, customer-friendly, fraud‑resilient approaches
Partner deeply with cybersecurity, fraud, and enterprise risk teams to ensure authentication journeys meet security, regulatory, and compliance standards
Balance friction, assurance, and fraud prevention using data‑driven decisioning
Act as a leader in enterprise planning, platform transformation, and large-scale digital initiatives
Lead and influence cross‑functional teams spanning engineering, architecture, design, fraud, risk, legal, and operations
Clearly articulate complex authentication concepts to senior executives through compelling storytelling, metrics, and insights
Mentor and develop product managers while elevating product management maturity across the organization
Review and assess complex digital strategies, platform investments, and customer journeys
Make principled decisions that weigh: Customer experience and accessibility Security posture and fraud risk Regulatory and compliance requirements Operational scale and technical constraints
Navigate ambiguity with confidence, solving problems that involve multiple stakeholders, competing priorities, and evolving risk landscapes
Use data, experimentation, and insight to continuously refine authentication experiences