VP/ Digital Experience

Rockland Federal Credit • Canton, MA

12h • $136,000 - $180,000

About The Position

Rockland Federal Credit Union is seeking a strategic leader to guide the vision and execution of our digital banking experience. This role will lead the evolution of our online and mobile platforms, ensuring members have secure, intuitive, and convenient ways to engage with the credit union.

Requirements

• Bachelor’s degree in Business, Technology, or related field or equivalent experience
• 10+ years of leadership experience in digital banking, fintech, or financial services technology
• Strong knowledge of online and mobile banking platforms and digital account opening solutions
• Experience leading cross-functional initiatives and managing technology vendors
• Excellent leadership, communication, and change management skills

Responsibilities

• Lead RFCU’s digital banking strategy, aligning technology and member experience with organizational goals
• Oversee online banking, mobile banking, digital account opening, and loan origination platforms
• Drive innovation and continuous improvement across digital channels
• Lead and develop the team responsible for digital platforms and solutions
• Partner with IT, Marketing, Lending, Operations, and Member Services to deliver seamless member experiences
• Manage key technology vendors, system integrations, and digital product enhancements
• Use analytics and member feedback to improve usability and engagement
• Ensure digital services meet regulatory, security, and risk management standards

Benefits

• RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance.
• We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive