VP Deposit Operations

Bethpage Federal Credit Union•Bethpage, NY

36d

About The Position

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work. The VP of Deposit Operations oversees the daily operational workflow of FourLeaf's operations department focusing on efficiency, accuracy and compliance. This includes seamless delivery of daily deposit processing, ACH, wire transfers, check processing, dispute management and back-office related functions, while sustaining service excellence and risk mitigation. The role provides leadership, coaching, and development to team members while ensuring service level commitments and member satisfaction are consistently achieved.

Requirements

Bachelor's degree preferred or equivalent work experience.
15+ years' banking operations experience in operations, leadership.
Knowledge of rules and regulations related to payments systems preferred: Reg E, Reg CC, OFAC, BSA, and NACHA regulations.
Deep knowledge of Deposit Operations back office related functions.
AAP Certification, required.
Experience demonstrating leadership and critical thinking to resolve operational issues timely.
Proven ability to motivate, delegate and train staff on related policies and procedures.
Positive attitude and team oriented.
Proven track record of successfully working in a fast-paced operations environment including handling high volume, multiple business line channels, and systems.
Strong analytical skills required with a high degree of accuracy.
Excellent verbal and written communication skills.

Responsibilities

Manage and oversee daily operations of all areas of Deposit Operations to ensure all service levels and deadlines are met.
Provide coaching, training, and professional development for staff through regular performance management and feedback.
Foster a positive, high-performance team culture focused on accountability and service excellence.
Collaborate with IT and external vendors to optimize systems supporting ACH, wire, and check processing. Evaluate and implement new technologies as needed.
Oversee the end-to-end ACH operations, including origination, receipt, exception processing, and reconciliation. Ensure compliance with NACHA rules and timely resolution of exceptions and disputes.
Manage domestic and international wire transfer operations, ensuring all transfers are processed accurately and in accordance with internal policies and regulatory requirements. Implement controls to mitigate fraud and operational risk.
Direct all aspects of check processing, including remote deposit capture, returns, adjustments, and fraud prevention. Oversee clearing and settlement procedures to maintain operational integrity.
Provide production support to all payment operations functions, ensuring timely and accurate processing of ACH, Wire, Debit Card, Dispute Management and Check processing.
Oversee member escalations, ensuring prompt resolution and communication.
Serve as liaison for operational tasks in internal departments, external vendors, and support teams.
Monitor operational systems, perform core testing, and coordinate application upgrades and releases as needed.
Ensure adherence to all Federal and State financial regulations, NACHA Operating Rules, Bank Secrecy Act and related regulations such as OFAC and internal policies.
Assist with internal and external audits, providing required documentation and process support.
Maintain operational procedures and ensure staff compliance with regulatory standards.
Develop, maintain, and analyze monthly statistical and performance reports for senior management.
Identify, recommend, and implement process improvements, automation opportunities, and workflow enhancements for increased efficiency and risk reduction.
Monitor and analyze key performance indicators (KPIs) for deposit operations. Provide regular reports and strategic insights to senior leadership.
Identify, recommend, and implement process enhancements to increase efficiency, accuracy, and member satisfaction within deposit operations.
Participate in cross-departmental projects and initiatives related to operations and payments.
Perform additional duties and projects as assigned by management.