VP/D - Product, Servicing

Onemain General Services Corporation • Raleigh, NC

245d

About The Position

At BrightWay, we're living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms. Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engage and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all of our products, features, or experiences. We're not afraid to look to outside influences and create new frameworks. We are looking for a Director of Product to lead our Servicing team, responsible for overseeing our existing customer's experiences such as payments, rewards, and account management within the mobile app and across our omni-channel properties. This role is pivotal in ensuring our digital-first experiences align with our mission to help to improve our customer's financial lives, while ensuring we meet our business goals.

Requirements

• 10+ years of experience working on successful digital consumer products.
• 4 years in a leadership role.
• 4 years in a fast-paced environment such as a startup or fintech.
• Demonstrated success in standing up or running new products or experiences.
• Experience creating a product vision and strategy and aligning it across cross-functional teams.
• Experience with a Product Operating Model and the OKR framework.
• Strong written and verbal communication skills.
• Customer obsession and drive to deliver constant value.
• Demonstrated ability to autonomously solve complex problems.
• Extensive hands-on experience working across the digital product development process.
• Strong sense of ownership and accountability for your domain.
• Experience and a passion for developing product managers.

Responsibilities

• Manage your team's roadmap to deliver on your Key Results and Outcomes.
• Deliver awesome customer experiences and results at scale.
• Envision multi-year roadmaps and own execution details.
• Mix strong data-driven focus with product intuition.
• Partner closely with cross-functional team members across design, engineering, operations, and analytics.
• Manage relationships with external vendors for smooth integration and implementations.
• Identify and drive strategic initiatives, staying on top of the market and customer expectations.
• Communicate status updates, strategic risks, key dependencies, progress against objectives, and wins to your team and to leadership.
• Create and evolve a high performing team of product managers.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree