Sr Claims Specialist

Converge Insurance

27d • Remote

About The Position

Are you a Cyber claims professional who is looking for a dynamic role in a growing claims organization? Do you embrace the challenge of handling claims while providing market leading customer service? This is a rare opportunity for a hardworking professional to join our dynamic team! We are seeking an experienced Cyber claims professional with a real passion for providing outstanding customer service. Employing excellent adjudications skills, you will independently handle primary Cyber and Tech E&O from first notice to resolution while also working closely with the internal underwriting and products team as well as specialized external vendors. In this role you will: Actively manage and supervise a portfolio of predominantly primary first party and third-party cyber claims with responsibility for end-to-end adjudication processes, including analyzing liability and damages issues; Analyze insurance coverage issues and draft coverage letters and other correspondence; Confidently navigate in both primary and excess insurance claim environments; Collaborate with customers and brokers to achieve the most advantageous claim resolution; Work quickly with external counsel and specialized vendors to assist customers in responding to cyber incidents; Work with our Operations team to ensure effective and efficient claim administration and accurate data; Provide high level analysis of claims portfolio results to the business and identify and analyze claim trends; Review, support and assist in developing policy wordings and tailored solutions for clients; Liaise with Actuarial, Finance and Risk Management colleagues to share information in the management of claims, clients and risks; Represent and promote Converge at industry conferences, client events and professional society functions.

Requirements

• 3+ years Cyber and Tech E&O experience
• University degree or equivalent, J.D. not required but highly desirable
• You can demonstrate working knowledge of Cyber insurance markets
• Strong analytical, negotiation and influencing skills
• Excellent verbal, written and interpersonal communication skills
• Self-starter requiring minimal supervision; energized by working in a highly collaborative environment
• The role may include up to 10% travel

Nice To Haves

• A Legal or technical background would be ideal

Responsibilities

• Actively manage and supervise a portfolio of predominantly primary first party and third-party cyber claims with responsibility for end-to-end adjudication processes, including analyzing liability and damages issues
• Analyze insurance coverage issues and draft coverage letters and other correspondence
• Confidently navigate in both primary and excess insurance claim environments
• Collaborate with customers and brokers to achieve the most advantageous claim resolution
• Work quickly with external counsel and specialized vendors to assist customers in responding to cyber incidents
• Work with our Operations team to ensure effective and efficient claim administration and accurate data
• Provide high level analysis of claims portfolio results to the business and identify and analyze claim trends
• Review, support and assist in developing policy wordings and tailored solutions for clients
• Liaise with Actuarial, Finance and Risk Management colleagues to share information in the management of claims, clients and risks
• Represent and promote Converge at industry conferences, client events and professional society functions

Benefits

• Competitive Compensation (Salary + Bonus + Equity)
• Benefits Overview: Converge provides comprehensive health benefits (medical, dental, vision), a 401(k) plan with employer contribution, and flexible paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level