VP, Customer Experience Transformation
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About The Position
Reporting to the company's Chief Experience Officer (CXO), this leader will be accountable for the customer experience strategy and enablement delivering the intended differentiated value for Unum customers across U.S. based Unum brands. This leader facilitates a culture of ownership of customer experience excellence throughout our company. This role will leverage customer data, enabling technologies, test and learns and partnerships with stakeholders across Unum. The leader will have a proven ability to define and deliver on the company overall customer experience strategy. Including connecting customer insights and needs to differentiated offerings that generate profitable growth and retention.
