VP, Customer and Commercial Platform

Watts Water•North Andover, MA

16h•$220,000 - $276,000•Remote

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position This strategic and results-driven leader, as part of the Information Technology organization, will be responsible for defining and executing the global strategy for Watts’ customer and commercial technology platforms. This role drives the simplification, integration, and performance of a complex commercial systems landscape to enable improved customer experience, operational efficiency, and scalable revenue growth. This position is responsible for supervision of global technology and platform team members. This position reports to the Chief Information Officer. This role is remote and may require travel as needed based on business demands.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)
15+ years of experience in enterprise applications with a strong focus on commercial platforms
Deep experience with CRM platforms (Salesforce preferred), CPQ/pricing solutions, and digital commerce platforms
Proven experience leading global platform strategy, consolidation, and transformation initiatives
Experience integrating commercial platforms with ERP systems (SAP strongly preferred)
Strong leadership experience managing and developing global teams
Demonstrated ability to operate effectively in complex, multi-ERP and multi-system environments
Strong decision-making skills with the ability to navigate ambiguity and drive outcomes
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks, including criminal background check and other required pre-employment testing

Nice To Haves

Master’s degree in Information Technology, Business Administration, or related field
Experience in industrial or B2B environments
Experience with SAP CPQ, SAP BTP, SAP CPI, and SAP MDG
Strong background in digital transformation and customer experience platforms
Experience implementing product-based operating models within technology organizations
Demonstrated ability to align technology strategy with commercial growth objectives

Responsibilities

Own the end-to-end commercial platform ecosystem, including CRM, CPQ and pricing, digital commerce, customer portals, customer service platforms, and integration layers
Define and execute a global commercial platform strategy aligned with business and technology priorities
Rationalize and consolidate fragmented systems, including multiple CRM instances, into a unified and scalable architecture
Ensure seamless integration with SAP S/4HANA and broader enterprise systems, including Project RIO initiatives
Support SAP deployments by ensuring customer-facing systems and teams are fully prepared and enabled
Expand digital and self-service capabilities to enhance customer experience and operational efficiency
Establish and maintain strong data governance practices aligned with enterprise standards
Build, lead, and develop a high-performing, product-oriented global team
Drive execution through clearly defined roadmaps, priorities, and accountability frameworks
Partner closely with Sales, Marketing, Customer Service, and Operations to align technology solutions with business needs
Lead decision-making in complex, multi-system environments and drive clarity in ambiguous situations
Balance business outcomes with technical rigor to ensure scalable, sustainable solutions
Promote a platform-first mindset, focusing on long-term capability over point solutions
Assume responsibility for other projects and duties as assigned by the Chief Information Officer or Company management
Ensure all responsibilities are executed in alignment with Watts values: Integrity, Accountability, Continuous Improvement, and Transparency