VP, Consumer and Patient Experience Journeys
Kaiser Permanente•Oakland, CA
395d•$279,000 - $348,750
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About The Position
The Vice President of Consumer and Patient Experience Journeys is a key leadership role responsible for executing Kaiser Permanente's national strategies to enhance consumer and patient experiences. This position collaborates with the Chief Consumer and Patient Experience Officer to optimize member offerings and manage the journey management strategy. The VP oversees service outcomes, leads cross-functional teams, and drives initiatives to improve consumer satisfaction and loyalty, ensuring the organization meets evolving customer needs.
